Challenges not showing dashboard steps

[LianneM]

Hi my steps are syncing to my dashboard (no manual logs) but they only sporadically sinc to my challenges. For instance today I've done over 5800 steps so far but only 550 have gone into my challenge. Why is this? How can it be fixed?

[MarcoGFitbit]

Hello @LianneM, thanks for joining us, it's great to have you on board. 

It seems very odd that your steps are not updating correctly on your challenges, below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

I hope this resolves your inquiry, if there's anything else I can do for you, please keep me posted!