help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Challenges not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-17-2019 21:52

‎07-17-2019 21:52

My fitbit is working and syncing everywhere except for challenges.  I've rebooted the Fitbit, I've restarted my iphone, and it shows synced on the website on my dashboard. It was working for a day but then two days ago it stopped and I can't get it to update.  Any ideas?

Best Answer
0 Votes
4 REPLIES 4

‎07-17-2019 22:34

‎07-17-2019 22:34

Has anyone from FITB support reached out to you?

Best Answer
0 Votes

‎07-17-2019 22:51

In response to eegomez01

‎07-17-2019 22:51

No. You’re the first : )

Sent from my iPhone
Best Answer
0 Votes

‎07-23-2019 09:22

In response to LisaMichelleG

‎07-23-2019 09:22

If your interested in receiving an answer from Fitbit then I suggest contacting them. 

May I ask what phone you have? Your Fitbit One syncs to your account. Your account data should then sync up to the challenges. 

Let's first try and refresh the apps data by logging out/in on the Fitbit app. 

Best Answer
0 Votes

‎07-23-2019 09:33

In response to Rich_Laue

‎07-23-2019 09:33

I heard back from Fitbit saying it was a known problem. A day after that it started working spontaneously. Thank you though for your help.

Sent from my iPhone
Best Answer
0 Votes