Charge 2 not receiving Notifications.

[RenaeManuel]

Just purchased fitbit charge 2 on Saturday and I am having notification issues with my fitbit and iPhone. Both devices are current with the most recent updates. I have tried all the steps required and contacted Fitbit help. They have not been very helpful. As of now, I have to restart my fitbit every morning to receive notifications, this also drains my battery 15% each time. Frustrating!!!! Is anyone else having to do this as well?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @RenaeManuel, thanks for joining the Fitbit Community, it's great to have you on board! 

Have you restarted your Charge 2 and your phone recently? If so, my best recommendation would be resetting Notifications through the Fitbit app to also reset the connection between the tracker and the phone. 

To reset Notifications:

1. Go to the Bluetooth settings on your phone, then check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. 
2. Restart your phone (once again if you have already)
3. Open the Fitbit app and tap on Account > Charge 2 > Notifications. 
4. Enable Notifications and when you receive a pop up asking you to pair your tracker and your phone tap on OK.

Additionally, If your phone is currently running iOS 11, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

Finally, make sure your Charge 2 is not currently in the Do Not Disturb mode as this will prevent any notification from reaching your tracker. To check this, press down the button on your tracker for 2 seconds, a vibration and a message will let you know if Do Not Disturb has been turned on or off.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[RenaeManuel]

Yes, I have tried all of this. When I restart the tracker battery drains 15% each time. Frustrating. 

[MarcoGFitbit]

Hello @RenaeManuel, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have already tried the troubleshooting steps I've provided earlier. At this moment I would like to ask you to go to the Bluetooth settings on your phone and remove all devices from the Bluetooth devices, then set up Notifications again through the Bluetooth app and pair your other devices again. Then, go to the Fitbit app and disable All-day Sync in case it's enabled. 

Finally, if this doesn't work, my best recommendation would be setting up your tracker as a new device to reset the connection between your tracker and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let me know the outcome.