10-04-2018
11:09
- last edited on
10-06-2018
07:32
by
MarcoGFitbit
10-04-2018
11:09
- last edited on
10-06-2018
07:32
by
MarcoGFitbit
Hello all! I haven't been able to sync up my new Charger 2 after the latest software update. I have tried updating things, restarting phone, etc. Any other ideas? Did this happen to just me or others? Thanks! StephB21
Moderator Edit: Clarified Subject.
10-06-2018 07:34
10-06-2018 07:34
Hello @StephB21, have a warm welcome to the Fitbit Community, it's always great to see new members!
I appreciate your participation in the Forums and for letting us know about this situation. I would also like to thank you for having already updated the Fitbit app, the OS on your phone and for having restarted your phone in hopes to resolve this situation. Tell me, have you restarted your Charge 2 as well? If so, I would like to suggest you to try the following:
If your device still won't sync, try these steps:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
01-11-2019 11:35
01-11-2019 11:35
I called support today as it was my 2nd Charge 2 that did not sync with my iPhone X. Apparently, they are aware of the issue and are "fixing" it. Until it is fixed the Charge 2 will NOT work with iPhone