help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing after updating to iOS12

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-04-2018 11:09 - last edited on ‎10-06-2018 07:32 by Moderator Alum

‎10-04-2018 11:09 - last edited on ‎10-06-2018 07:32 by Moderator Alum

Hello all! I haven't been able to sync up my new Charger 2 after the latest software update. I have tried updating things, restarting phone, etc. Any other ideas? Did this happen to just me or others? Thanks! StephB21

 

Moderator Edit: Clarified Subject.

Best Answer
2 REPLIES 2

‎10-06-2018 07:34

‎10-06-2018 07:34

Hello @StephB21, have a warm welcome to the Fitbit Community, it's always great to see new members! Smiley Happy

 

I appreciate your participation in the Forums and for letting us know about this situation. I would also like to thank you for having already updated the Fitbit app, the OS on your phone and for having restarted your phone in hopes to resolve this situation. Tell me, have you restarted your Charge 2 as well? If so, I would like to suggest you to try the following:

 

  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎01-11-2019 11:35

‎01-11-2019 11:35

I called support today as it was my 2nd Charge 2 that did not sync with my iPhone X.  Apparently, they are aware of the issue and are "fixing" it.  Until it is fixed the Charge 2 will NOT work with iPhone

Best Answer
0 Votes