Charge 2 not syncing exercises with iPhone App

[TommyD2014]

All of a sudden my workouts are not syncing with my iPhone App. I dutifully start and stop my elliptical and weight workouts on the Fitbit and they have not been  showing up on my app all week.  Getting fed up with these glitches that pop up randomly. Have restarted both my iPhone and my Fitbit and still not working. Help please!

[JohnnyRow]

Let's see if your Charge 2 has synced with your iPhone at all recently to see if it a general sync problem, or something specific about workouts.

From phone app, click Account icon near top right, then right next to 'Charge 2', it will tell the last time it synced.

[TommyD2014]

Last sync was 3 minutes ago. Everything else is syncing. It is my daily exercises that have not synced since Sunday.  Steps, active minutes, everything else is fine. It is my workouts that are not showing up on my app. 

[JohnnyRow]

Check the dashboard at fitbit.com - click 'Dashboard' near top right of this page.

See if your workouts are showing there.  Look in the 'recent exercise' tile, and also 'Log', 'Activities', 'Activity History'.

This will tell us whether the workouts are truly not getting to the main database, or if it is a problem in the phone app display.

[TommyD2014]

Yes they show up in the ‘Recent Exercise’ tile on Fitbit.com. I can also seem them in Activity History and Activities. 

[JohnnyRow]

Good, so they are actually syncing.  The fitbit.com dashboard is the one that truly corresponds to the actual data in the main fitbit database.  I've been finding lately that some of the tiles on phone app are not getting displays updated reliably, though I have Android so not sure if same symptoms.  Sometimes it takes clicking into the tile, going back to the main screen, then back into the same tile to get the history display to update; or else it just takes it a while to update display.

Best advice I have is to go into tile and back out and back in, and see if that updates.  In any case can always check dashboard here to see accurate data, plus get better graphing options and detail on fitbit.com dashboard.

[TommyD2014]

I have tried everything you suggested plus de-installing and re-installing the app. In a few days when I will have a chance I will call Fitbit support if it doesn’t sync by then. 

[JohnnyRow]

But in talking to support I suggest being careful of saying it doesn't sync.  It is actually syncing, but just not displaying right.  Not syncing would mean the data is not getting to the fitbit database, but it is.  It might sound like trivial terminology difference but it might make a big difference in getting support to understand the issue.

[TommyD2014]

Good advice. Thank you. I will update this thread in a few days when I have a chance to call

[TommyD2014]

So this morning I did my workouts and they are displaying properly on my iPhone dashboard.  I’m just left with several days gap  showing on the app but I can live with that. Seems some or all of the other steps (re-start iPhone; reinstall app; re-boot FitBit) worked. Thank you for the prompt and thoughtful responses. 

[MarcoGFitbit]

Hello @TommyD2014, I hope you're doing well, have a warm welcome to the Fitbit Community. It's nice to see you around too @JohnnyRow, thank you for all your help. 

@TommyD2014, if your activities are showing up in the online Dashboard but not in the Fitbit app, please try the following:

• Force-quit the app by double tapping the home button on your phone, then swipe up the app. If this doesn't seem to work:
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else.