Charge 2 not syncing with new Iphone11 Pro Max

[SunsetRunner]

iPhone11 pro max does not recognize my Charge 2.   I have read AND tried everything (multiple times) I found regarding this issue.  Wasted an entire day!   Others have posted the same problem.   What’s going on?  I depend on my Charge 2 for messages and now it looks like I just have a WATCH!  Very frustrated.  

[SilviaFitbit · Accepted solution]

@SunsetRunner Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear that you're experiencing this with your Charge 2. I would like you to make sure you've tried this syncing troubleshooting. 

In case your Charge 2 isn't paired to your account anymore, please try the tips mentioned in this article: Why can't I set up my Fitbit device? 

Keep me posted. I'll be around if you have any additional questions. 

[SunsetRunner]

I have tried again, and again and AGAIN everything suggested. Hours wasted again today, HOURS! Iphone 11 will not recognize my Charge 2 device. So frustrating, I couldn’t be the only one with this problem. Do you know when this issue will be resolved?

Sent from my iPad

[SilviaFitbit]

@SunsetRunner Thanks for getting back. I appreciate that you confirmed you've tried the troubleshooting suggested above but it's still not working. 

Sorry to hear that you're experiencing this with your watch. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions.