Charge 2 stopped syncing with iPhone 6.

[Westerngirl]

I’m desperate! My charge 2 suddenly stopped syncing with my iPhone 6. 

I have read to delete the app on my phone and reinstate it but I’m worried I’m going to loose all my data from the last 18 months. 

And there’s a lot of advice but nothing I can find has been helpful in telling me how to get it to sync again with out loosing that data , is this possible ? 

can someone help me please 🙏

Moderator Edit: Clarified Subject.

[SteveH]

Your data is safe as it's all stored on the fitbit servers rather than on the fitbit itself.

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at:  https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

The restart of the fitbit is a good place to start as it often works and is totally safe.

[MarcoGFitbit]

Hello @Westerngirl, have a warm welcome to the Fitbit Community. It's great to see you around @SteveH, thanks for all your help. 

@Westerngirl I appreciate your participation in the Forums and for sharing your experience with us. At this moment I wanted to reach out and ask you if the troubleshooting steps provided by @SteveH were helpful for you to resolve your issue. If they were, please mark his post as a "Solution", this will be very helpful for other members of the Community facing the same situation. 

In case you need further assistance, please feel free to reply, we'll be happy to help.