Charge 3 Not Getting Text Notifications, but getting all other notifications

[khnyc]

My brand new Charge 3 that I received for Christmas is not receiving text notifications or text vibrations. But I do receive other notifications, phone, whatsapp and calendar.

I have tried EVERYTHING they suggested. 

-Deleted and reinstalled the app

-Restarted fitbit

-turned notifications off, restarted phone, turned notifications on

etc. etc. 

I'm not sure what else to do? it is very frustrating!! I work as a nurse and cannot always check my phone, I like to be able to quickly look at my wrist to see if it is the sitter texting about the kids. 

Please help!

Thanks!

I have an iPhone 8 Plus with ios 13.3 installed

[SunsetRunner]

Hello and welcome to the Fitbit Community @khnyc 

Have you tried this:

CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App Settings

Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

If your still having difficulty please view this thread here and pay special attention to page 1. : https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

😃 Let me know how it goes