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Charge 3 constantly fail to sync with my iPhone Max X

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‎08-26-2019 07:58 - last edited on ‎08-27-2019 08:35 by Fitbit Moderator

‎08-26-2019 07:58 - last edited on ‎08-27-2019 08:35 by Fitbit Moderator

Hi my Fitbit 3 is constantly showing fail to sync with my iPhone, never have this issue with my previous Fibit 2, can someone help me?

I follow the instructions for either quit the app and get back in, or restart the fibit 3 it self, it will work for a while but then the error keep showing again.

Did I get a defect product? should I start a return and exchange process?

 

Thank you

Sherry

 

 

Moderator edit: updated subject for clarity

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‎08-27-2019 08:39 - last edited on ‎12-25-2024 10:41 by Fitbit Moderator

‎08-27-2019 08:39 - last edited on ‎12-25-2024 10:41 by Fitbit Moderator

@schen6388 Welcome! It's good that the community is growing! 

Let me help you with your Charge 3 not syncing with your phone and thank you for troubleshooting this issue. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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