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Charge 3 loses Bluetooth connection with iPhone 8

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‎09-14-2021 12:54 - last edited on ‎09-14-2021 14:48 by Fitbit Moderator

‎09-14-2021 12:54 - last edited on ‎09-14-2021 14:48 by Fitbit Moderator

Bluetooth does not mAintain connection with iPhone 8 and has to be paired over and over 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-14-2021 12:56

‎09-14-2021 12:56

Hi @jam0  minimum system for iOS is 13 or higher. What do you have? If it's not 13, then you'll continue to have problems with connecting. Do not remove the app if you're not using 13 or higher as you may not be able to download it again.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-14-2021 14:57

In response to Odyssey13

‎09-14-2021 14:57

@Odyssey13 Thank you so much for your input! @jam0 Welcome! It's great to see you around.

 

Thanks for the detailed information. If you have any other Bluetooth devices paired to your phone, I'd recommend removing them and then please restart your phone and test the behavior of your Charge 3. 

 

If you continue having difficulties to get the Fitbit connected, I'd recommend restarting your Charge 3 by following the instructions here. Once your tracker is restarted, please remove the Bluetooth connection between your phone and your Fitbit device:

 

  1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
  2. Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone.
  3. Tap Pair to approve the request. Also, please make sure no other mobile devices are nearby as this can interfere with the set up or sync process. 

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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