Charge 3 not connecting with phone.

[Sooz13]

I have read all the comments, My Fitbit 3 keeps saying on my Apple phone Connection Unsuccessful, Make sure "Charge 3" is turned on and in range.  It was connected last night after I said forget this device and back to square one.  I'm over it! How many times can you reboot both phone and watch.  Not Happy 😞

Moderator Edit: Clarified Subject.

[2019bmw]

Received a new device from Fitbit and it is working at the moment.

Frank

[roxwilderman]

Ha!  I've gone back to using my zip.  Wish they still made that.

[Shirlwith3]

I have done everything you have said to do and now my Charge 3 in not connecting at all. Even tried to pair with other devices but getting the same issue. 

Think it is the charge 3 that has the issue as it is also not keeping the correct time.

Really not happy bubby got it for me before Christmas last year.

[Eddiet36]

This has been going on for the past several days and I don’t know what to do I’ll see you about getting a new Fitbit but is it the Fitbit or should I get an Apple Watch

[2019bmw]

Reach out to Fitbit. I took some time however they did replace

Frank

[BT4045]

Mine was 2 or 3 months out of warranty and they would not even talk to me except to offer 25% off. I am buying an iwatch - done with Fitbit

Sent from my iPhone

[BT4045]

Was it under warranty? Mine is completely dead so battery did not last

Sent from my iPhone

[Shirlwith3]

Just ben on Live Chat for 2nd time all advice helped then following day realised it had not sync'd once from when I last chatted to chap and clock was wrong, every day I am still having issues.

Just went on chat Live with FitBit and the lady ended conversation and I now cannot link my watch to the app with a watch with wrong time and was told to continue to sync it.

How am i suppose to do that when it won't even connect to app.

Now have to wait for the Higher Support team to get back to me now.

[lajmoran]

I have decided that unless Fitbit fixes this issue I will be purchasing a different brand next time I need to buy a watch. I am on my third watch since last September. They have been good about sending replacements though. But mine is still under warranty.

[lajmoran]

Mine was under warranty. Different issue though. Mine frequently didn't sync.

[Hopex2]

So I first purchased in January, replaced in April no I am getting my second replacement. Something is very wrong with the charge 3. They also wasted my time trying to get me to do all the things I had already tried. 

I have ordered a garmin vivoactive 4s and will have my daughter use the fitbit until it dies again. 

Very disappointed in fitbit. I only switched because I could switch out bands. My 4 or 5 year old garmin works fine but the band broke and I can't replace it.

On a side not the original fitbit band made me breakout in less than 1 day also never a problem with garmin. 

[BT4045]

My Charge 3 is completely dead. Looking at the Garmin or Apple. Just need to take the time to do some research and go to store. Glad yours was under warranty. Mine was a couple months out. They should stop selling the Charge 3

Sent from my iPhone

[Jillianaponte77]

I couldn’t agree more they should stop selling! Mine started to work again
and then I went to sync and nothing I havnt had time to sit on the phone
again for more then a hour, but I think before my warranty is up which it
might be I need to make that phone call

[Bllib]

My Charge3 is “Not Connected” more than it is “Connected”  - becoming a real pain - obviously not a new problem 

[LizzyFitbit]

Hi everyone. It's good to see you participating in the Community Forums.

Thanks for the information provided and the steps tried prior posting. I see where you're coming from about this situation since your Charge 3 should be able to sync correctly, I'm sorry that you're having this experience. Just to double check, please make sure your iOS device and the Fitbit app are updated. If that's correct, I'd recommend to give a try to the following steps:

1. Turn off the Bluetooth from any other device nearby.
2. Go to the Bluetooth settings in your iOS device, tap on the icon next to the Charge 3 and then on Forget this device.
3. Open the Fitbit app and pull down on the screen to force a manual sync.
4. A Bluetooth pair authorization should appear, tap pair. This will re-establish the Bluetooth connection between your Fitbit device and the Fitbit app.

If you continue having syncing issues, I'll need you to provide me with the model of your iOS device and the OS/software version so I can further investigate.

I'll be around, keep me posted.

[lajmoran]

I am an Android user and have had the same issues. I have had 3 charge 3 watches with the same problem. The last watch continues to have issues just not as extreme. Now having issues with the GPS not shutting off after a run. This is draining my battery. I have to reboot the watch to get it to stop. I have been a fitbit user for years but am seriously looking at switching to another brand because of all the frustration with this model.

[Jillianaponte77]

Me too I ve had 2 other Fitbit’s and loved no problems I decide to upgrade and nothing but problems, it’s frustrating! What other brands where you looking into? I can’t afford a Apple Watch and I think it looks to big

Sent from my iPad

[lajmoran]

I have several friends with Garmins. They have them at various price levels. Unfortunately, they are also big but !at be worth it not to have the frustration with the fitbit 3.

[Jillianaponte77]

Thank you so much for feedback😉

Sent from my iPad

[LiliyaFitbit]

Hi @lajmoran @Jillianaponte77, thank you for your replies. 

@lajmoran thank you for sharing the details of the issue with your Charge 3. I am sorry that you are going through this situation, I totally understand how you are feeling and appreciate your input. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

@Jillianaponte77 I understand that this can be very frustrating and appreciate your feedback since this helps us to keep improving. I would like to confirming if the steps provided previously helped you to sync your tracker? I also recommend to keep the app up-to-date as the updates come with new features and bug fixes.

Looking forward to hearing back from you.