Charge 3 not connecting with phone.

[Sooz13]

I have read all the comments, My Fitbit 3 keeps saying on my Apple phone Connection Unsuccessful, Make sure "Charge 3" is turned on and in range.  It was connected last night after I said forget this device and back to square one.  I'm over it! How many times can you reboot both phone and watch.  Not Happy 😞

Moderator Edit: Clarified Subject.

[Dave_P2667]

Hi, I've tried all this and still having problems.  I never had all this with my charge 2, so why is a more up-to-date version so problematic? 

Sorry, but I'm not very happy with this

[Dave_P2667]

I've tried this and I'm still having problems

[Gde]

Many of us aren’t very happy with the charge 3😦

Sent from my iPhone

[BT4045]

I gave up and bought an iwatch. Very happy with it

Sent from my iPhone

[Paulj101]

My Charge 3 is connecting to bluetooth but sticking on Connecting To Fitbit screen after I've entered the code. 

I've tried everything to sync it and nothing works. Any ideas?

[Zubair7]

Yes toss it out

Zubair

[Gde]

Agree!

Get Outlook for iOS

[BT4045]

I did and got an iwatch - love it

Sent from my iPhone

[coalrabbits]

I finally figured out why my Charge 3 was not connecting and maybe it will help you and others. The Charge 3 can only be paired to one device. So even if you are re-pairing to a device, it needs a hard reset. Watch this video and do the hard or "factory reset".  https://www.youtube.com/watch?v=2WX6vT0N4J0

It's annoying it has to be done every time it needs re-paired, but it worked for me. Hope that helps others!

[BT4045]

My Fitbit won’t even charge now. I bought an iWatch and love it!

Sent from my iPhone

[rionnoir]

I also cannot connect and I believe it is the Charge 3 had faulty bluetooth chips. I bought 2 different Charge 3 watches and both won't connect to either my iPhone or my iPad. I know it's not my device because my roommates connects just fine.

[iiChiarax3]

these things wont work , i can connect my charge 3 with my phone but it always says, can't sync click here for more info and then i get all the stept that i allready tried so im a but stuck with this, a couple monthes ago it was no problem to sinc, the problem just accurt with me.

and i dont have the option to thry it with my pc sins my pc cant update anymore i cant seem to install any apps or programs from the microsoft store, 

i allready looked for a torent online that does not send me to the microsoftstore but i cant seem to find one .

ques thats because fitbit app is allready free ...

if i could just find a download pack, so i can do it true winrar or something or my fitbit will act normal again my problem would be solved xD

[LiliyaFitbit]

Welcome to the Fitbit Community, @iiChiarax3.

Thank you for joining the thread and sharing the details of the issue you're experiencing with your tracker. I understand how you are feeling and appreciate your troubleshooting efforts. Thank you for sharing your concern, I would like to advise that the latest Fitbit devices require an iPhone or Android phone. To verify that your phone is compatible with the Fitbit app, visit fitbit.com/devices. If you're experiencing difficulties with syncing, I recommend following our complete troubleshooting tips in Why won't my Fitbit device sync?

For more information about syncing your tracker, see How do Fitbit devices sync their data?

Hope this helps. 

[demsley]

Edit - deleted as not iOS

[Smu72]

Yeah me too. 

I have tried all these things numerous times I was able to sync on my iPad and on my phone once. However now on my Fitbit app I have lost all heart data. I still have sleep and steps but not the heart which is important to me. My charge three synced for a minute. I have no notification tab on my watch but have the weather. The heart rate on the watch are in grey. In the Bluetooth on my phone it connected for a short time but then within a minute it stopped. Now it just keeps searching for it. The app keeps telling me it’s taking too long. I got a report and it gave me everything but the last date on it was a few days ago when I was experiencing the problems. I logged out the app and when I logged back in all heart data was gone except chart for Bpm. Very frustrating.