Charge 3 not getting notifications from Signal app

[Veronicafit]

Hi!

I have been unable to get message alerts from signal to me charge 3.  I have tried everything on the help center and also changed all the notification settings in my phone.  Texts come through just fine, just not signal.  Any ideas?

thank you!

Moderator Edit: Clarified subject

[CindyMFitbit]

@Veronicafit Welcome to the Community Forums. 

Thanks for the details shared in your post and for the troubleshooting tried prior posting. If you haven't tried, I suggest doing the following in order: 

1. Make sure the Fitbit app is updated. For instructions, see How do I use the Fitbit app?
2. Open the Fitbit app and tap the Today tab → your profile picture.
3. Tap your device image → Notifications → Tap App Notifications and find signal app and turn off the option 
4. Restart your Charge 3. See How do I restart my Fitbit device?
   
5. Sync your tracker and then go back to the app notifications page and turn on the signal app notifications 

Additionally you can review our help article How do I get notifications from my phone on my Fitbit device?

Hope this helps.