Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[SunsetRunner]

I returnd it and bought the apple watch series 4. I am VERY HAPPY with it.

expensive But at least you get worth of your **ahem** money 

[Kaisercat]

Fitbit C3 does not sync in real time! I would not recommend this tracker to my worst enemy!

Sent from my iPhone

[lukemack]

I’m having all the same problems.

very disappointed in fitbit and their response to this right now.   

[Larryf666]

Well I found the way to sort this problem out, send it back get a refund & revert back to the charge 2. 

Charge 3 absolute garbage. 

Customer support even worse they don’t even read the e-mails properly. 

Overall unimpressed would I buy another Fitbit answer NO. Would I recommend Fitbit NO. 

Never had a problem before but the lack of support has definitely spoiled my thoughts of the Fitbit. 

[AndieERC]

I agree completely about sending it back..... I'm just not as sure about going back to the Charge2..... I didn't find mine to be all that robust (which is why I got the Charge3) - I think that this debacle has irrevocably ruined my 6 year love of Fitbit.

[Larryf666]

Have to agree with you on Fitbit ruining the enjoyment I had with the Fitbit & I’m not overly impressed with having to revert back to the charge 2 but I’ve never had a problem with that one or any of the other types I have used beforehand.
The total lack of concern or help from the support team certainly helped to ruin my enjoyment. The fact they won’t admit there is a problem makes it even worse or that there may be a cure in the wind.
Already advised several people not to bother with it.

Get Outlook for iOS

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

Thanks for taking the time to post your feedback and insight about this situation. If you're still having trouble syncing your Charge 3 and have already tried the troubleshooting steps on my previous post, I would like to gather some information from you so I can check this further:

• iPhone model you're currently using. 
• OS version running on your phone.
• App version currently installed on your phone. (go to Account > Help to get it)
• Charge 3 version (go to Account > Charge 3 to get it)

This will be very helpful for me to determine what we should do next. 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[Larryf666]

Don’t need any help anymore as I’ve returned it for a credit. To say that I am unimpressed with the Fitbit team would be the understatement of the year. The charge 3 didn’t work correctly but running my charge 2 no issues but the lack of support to sort this issue has put me off ever buying a new Fitbit & be assured I will advise others not to bother.

Really angry ex customer
Larry

Get Outlook for iOS

[Ballaghaderreen]

My daughter sorted my fitbit3 no thanks to Ye


Sent from my iPhone

[lukemack]

Really? What was wrong with it?  How did she fix it?

I've had multiple problems with my Charge 3 and Fitbit has offered no helpful solutions at all. 

[SunsetRunner]

An update to mine situation after another week: Still major issues in syncing. Rebooting (charge3 and phone), restarting (fitbit app and bluetooth) and forcing shutdown to fitbit app yields ~2-3 successful syncs a day + many error messages.

Typically, some part of the information gets synced (like the steps) but syncing halts soon. The green progress bar typically proceeds 10-20% and the stops.

Background info: my phone (OnePlus) is using the latest Android 8.10 (I just noticed this is an Ios thread, sorry) and the fitbit app is the latest one (2.81). Charge 3 firmware is 28.20001.31.93

I was wondering do you at Fitbit know where the problem is? Is there a solution coming, estimated date for it?

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate you have shared your feedback about the Charge 3 and have let us know you're still having trouble syncing it. At this moment, if syncing doesn't finish or isn't working in the background, plug your Charge 3 into the charger and restart it, and then manually sync your Charge 3 while it’s still in the charger. 

Thanks again for your constant feedback, our team is currently working to resolve this issue affecting the Charge 3 and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

In the meantime, if there's anything else I can do for you, please feel free to reply. 

[AndieERC]

I have now returned mine..... will be deleting my Fitbit account. Very disappointing.

[Kaisercat]

People are making a mistake returning their C3.

Sent from my iPad

[MarcoGFitbit]

Hello @Kaisercat and @AndieERC, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and voiced your opinion and feedback. I sincerely apologize for the inconveniences you've experiences with your Charge 3 but be sure that our team is actively working towards a resolution for its syncing issues. 

At this moment I don't have a specific timeframe for when this issue will be resolved and it will be irresponsible on my part to provide you one. However, we'll make sure post any update here in the official Forums. 

Thanks for all your patience and understanding. Happy stepping. 

[MommaMoonbeam]

I am having to reset my iPhone and my Fitbit every day.  PITA.  I am returning my Fitbit & have ordered an Apple Watch,

[jlsthlm]

Hi,

I am experiencing the same issues (not syncing, having to go through your list of restarts repeatedly).

Program version on my Charge 3: 28.20001.31.93

App version: 2.82

Phone: Huawei P20 Pro

Android version: 8.1.0

I hope you fix this soon and learn how not to release a product as I am now looking for something to replace my Fitbit with. This was my first and last Fitbit product, and I am for sure an NPS detractor.

Regards,

Moderator edit: personal info removed

[MarcoGFitbit]

Hello @jlsthlm, thanks for joining us, it's great to welcome new members to the Fitbit Community. It's nice to see you around too @MommaMoonbeam, I hope you're doing well. 

@MommaMoonbeam, I'm sorry to hear about the inconveniences you're experiencing with your Charge 3. Please note that as stated above, our team is aware of these issues and working towards resolving it. In the meantime I would like to suggest you to update the Fitbit app if you haven't done it yet as we have released a new version a couple days ago. 

@jlsthlm, I understand you're also experiencing issues with your Charge 3 and I would like to thank you for providing more information about your device and your phone. We'll make sure to post any update regarding this issue here in the official Forums. In the meantime, I would like to suggest you to post your inquiries in the Android board, as this board is exclusively for iOS devices. 

Thanks for your patience and understanding, I hope you have a great day. 

[Ballaghaderreen]

Have sorted via my daughter


Sent from my iPhone

[Kaisercat]

sorry Sunset that you gave up so easily.  My C3 is syncing fine.  But sometimes I have to go to Bluetooth settings and activate my C3 device.  That is a bug.   It looks so cool!  Latest charge lasted 7 1/2 days. Apple Watch is gigantic and looks 😆.  Must you charge it everyday?

Moderator Edit: Format.