Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Ballaghaderreen and @Kaisercat, thanks for participating in the Fitbit Community and coming back to us. 

@Ballaghaderreen, I'm glad to hear your issue has been resolved, thanks for coming back and letting us know. 

@Kaisercat, I'm glad to know the battery on your Charge 3 is working as intended and that it's syncing fine. I have already reported the bug you mentioned to our team, once we have more to share with you regarding this matter, we'll make sure to post it here in the official Forums. 

Thanks again for your participation in the Forums, if there's anything else you would like to share, please feel free to do so. 

[Kaisercat]

I did not follow instructions!  I paired both my iPhone 8+ and iPad pro thinking it would still work if one of the devices had Bluetooth turned off.  But I had problems syncing to the iPad.  

My fix was to go to the Fitbit app in both devices and remove the ‘C3 Device’.  This time I paired only the iPhone.  Things seem to be working fine now except for the weather.  

Moderator Edit: Format.

[MarcoGFitbit]

Hello @Kaisercat, I hope you're doing well, thanks for taking the time to reply. 

Thanks for coming back and clarify this with us. I'm very glad your Charge 3 seems to be working now and I'll make sure to forward the information you provided about the Weather app on your tracker. 

Thanks again for keeping us updated, feel free to reply again in case you want to add anything else. 

Happy stepping! 

[Praya]

I have exactly the same issue mentioned in this forum with same error messages popping up for over a week now. I've tried all the "workarounds" but with no success. I just don't get it, my charge 2 worked like a charm, synched within seconds, while charge 3 gives nothing other than headaches.  Sometimes after resetting it seems to work, but this is only temporarily.

Why does it take so long to solve this? And why does every propossed solution implies that this seems to be an exceptional issue. Many people have these issues, 3 friends who also have a charge 3 have the same problems as well.  I have yet to come across a happy charge 3 user.

please fibit: Release a statement to admit there is an issue, and inform users properly  by email when there has been a release to fix this. (You know how to contact me when you want to sell me things!)

Extremely disappointed by charge 3 but even more disappointed by the lack of support and communication from fitbit company 😞

[Rmfults]

I have 2 Charge 3s in my household and they both had the issue... BUT, they both resolved with the reset (while being charged) and applying the 2 updates. We’ve had no issues for over a month now

Thanks...

Moderator edit: personal info removed

[MarcoGFitbit]

Hello @Praya, thanks for joining the Fitbit Community, it's great to have you on board. Thanks for taking the time to reply @Rmfults, I hope you're doing well. 

@Rmfults, thanks for coming back and let me know that your Charge 3 is now working correctly after resetting it while being charged, I'm very glad. 

@Praya, I appreciate your participation in the Forums and for sharing your experience with us. Please note that as mentioned earlier, our team is aware of the issues related with Charge 3 and syncing and they're working on resolve them as soon as possible. I understand your concern but I don't have a specific timeframe for when this issue will be resolved. Once we have more information to share about this issue, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, I hope you have a great day. 

[Praya]

Hi Ronda, that sound promising.i've done the reset while charging but how do you apply the updates? Thanks

[MarcoGFitbit]

Hello @Praya, I hope you're doing well, thanks for taking the time to reply. 

Please note that if there's a pending update for your Charge 3, you will be able to see a pink arrow next to the tracker's name. Also, when you tap on it by going to Account > Charge 3, you will be able to see a banner indicating a pending update. If you're not able to see the banner or the pink arrow, that means your Charge 3 is currently running the latest firmware update. 

I hope this resolves your inquiry, feel free to reply in case you need anything else. 

[7lakes]

I have tried everything. I get to the place to entered the pin number and after entering the numbers it just keeps searching.. I had no problems until the update was sent. Sugestions?

[Kaisercat]

I have an iPhone 8+ and when I had to re-‘PAIR’, I first deleted my C3 device from the Bluetooth app. You say you have done everything but maybe you did not delete the device before re- pairing it.

Moderator Edit: Format.

[7lakes]

I have deleted it many times. The app asks for the pin pairing number,
but does not connect
Just continues to search. Not conection.

[Kaisercat]

And you have selected Set up a new Device In the App?   What kind of smartphone are you using? I only know about the iPhone.

Moderator Edit: Format.

[7lakes]

Yes I have. Samsung 9 phone. Phone is trying to connect, but trackers is
not responding.

[Kaisercat]

In your Bluetooth settings did you delete Charge 3 device before you installed a new device in your Fitbit app?  And I think you should have only 1 device in your Bluetooth settings.

Moderator Edit: Format

[MarcoGFitbit]

Hello @7lakes, thanks for joining the conversation, it's always a pleasure for me to welcome new members to the Fitbit Community. I appreciate all your help @Kaisercat. 

@7lakes, if you're still having trouble setting up your Charge 3 and you have already tried the suggestions kindly provided by @Kaisercat, please try the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart Charge 3, then leave it plugged in and charging.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the tracker one more time. 

I hope this can be helpful, if you need further assistance, please refer to the Android App Board, where  you can get more focused attention for your Samsung S9, as this board is dedicated to iOS devices only. Thanks for keeping our Forums organized, have a great day. 

[pjgroeneveld]

Hi,

We have 3 Charge 3's in our family.

2 out of 3 have major sync issues up to the point where data is probably lost because the watches did not sync for more then a week.

Really annoying and is making everybody wondering why we bought, what we thought was, an A-brand and did not go with a cheap model from the supermarket with nearly the same functionality.

Really disappointed in the quality of these watches (or the underlying software).

When do you expect this to be resolved ??

[Kaisercat]

I just read a post where the guy created a fake Fitbit account and paired it. Then he used is real Fitbit avpccoubt and paired it and now things work. It’s worth a try.

Sent from my iPad

[7lakes]

Thanks. Fitbit is sending a replacement

[MarcoGFitbit]

Hello @7lakes and @Kaisercatm, I hope you're doing well, thanks for taking the time to reply. It's great to have you on board @pjgroeneveld, welcome to the Fitbit Community. 

@7lakes, I appreciate you have come back and let us know our Support Team has provided a satisfactory resolution. Thanks for keeping us updated. 

@pjgroeneveld, thanks for sharing your experience with us and for voicing your feedback. Would it be possible for you to let us know the exact list of troubleshooting steps you've tried so far? This will be very helpful for us to check this further and determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[pjgroeneveld]

Hi @MarcoGFitbit,

Sure.

On one of the tracker/phone combinations, I managed to get sync going again.
After trying to turn off/on bluetooth, reboot the phone, reboot the tracker, I tried removing the tracker from the app.

Reconnecting it took a really long time (I 'm glad I decided to lay it aside for a couple of hours, I normally would have concluded that it was not working after 30-45 minutes where the app just says "connecting" and nothing happens).

On the other combination we gave up.
i tried everything from turning bluetooth on/off, rebooting phone and tracker, removing tracker from app and reconnecting and removing the whole app from the phone. I can try to connect the tracker again to the freshly installed app. The app starts the connection and the tracker generates a 4-digit code (so some form of communication is taking place). But then, no matter how long I wait, the app keeps saying "connecting" and nothing happens.

We have now given up and will try to connect the tracker to my mothers Windows 10 laptop (which is of course a big disadvantage, because it limits functionality, compared to having it connected to a mobile phone.

My own tracker (which is the only one that at least can sync regularly) also does not work flawlessly (as I would expect from an expected A-brand).

Sync between my tracker and phone sometimes works the first time, often I have to try starting the sync 2 or 3 times before it completes the sync. When it does not work it simply reports that a sync error has occured.

Biggest problem I have is that the app is messing up the bluetooth connection to the car-kit in my Mercedes.

When the app is active, my phone does not connect to my car-kit and the fitbit app start crashing on average every 5-10 minutes.

Android is then telling me the app does not respond and asking me to either close the app or "Send feedback"). I keep selecting to Send Feedback, in the hope that somebody on the fitbit side will be able to pick-up on this.

If this is not solved, I'll have to move the app from my phone to my tablet, which is also a big disadvantage because it limits functionality, compared to having it on my mobile phone.

As mentioned before, very very disappointed so far in the usability of the software part this product.

The quality of the hardware seems to be very good.

That works reliable, good battery life and it survived the first swim yesterday (as expected) as well.

But somebody does not seem to have control over the correct and stable programming of the bluetooth connection/sync process which makes that I have spend to much time trying to make/keep these things working. Very annoying.