Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[rsrqjm]

This and similar procedures may work but they are only temporary, in my experience so far. My Fitbit 3 simply does not automatically and consistently sync with my iPhone 7. My Fitbit 3 is really an extremely expensive digital watch. It’s shameful this was released for sale with this unresolved problem. I’ve seen numerous reports of similar experiences, so this is not an isolated problem. 

[Kaisercat]

Sometimes I have minor problems but I troubleshoot. Have never used ALL DAY SYNC. I try and activate it and it says the C3 must be paired. Its already paired! It’s working great with minor glitches without all day sync. This is an inexpensive machine that does a lot of stuff!

Sent from my iPhone

[SunsetRunner]

Rsqjm 

i totally agree. It does not work as advertised.  Don’t know if they can come up with a firmware update to fix it, but too many people are having similar experiences. IMO this device is not ready for prime time. I question what kind of beta testing was done. If it was tested at all, this should have been a known problem that delayed the release. I’m doubtful that a replacement will work any better. 

[Awilder1]

Yeah no sorry I have tried everything and Charge 3 won't sync. Not since Jan 18, I have only had a month. I have tried ipad, the phone, restarting, rebooting, I can bt every fitbit in the building but my own. It's steadily losing time, I'm really disgusted. Messed w this stupid thing 2hours last night I am ready to take it back.

[MarcoGFitbit]

Hello @Awilder1, thanks for joining the conversation. It's nice to see you too @SunsetRunner, @Kaisercat and @rsrqjm. 

@rsrqjm, I appreciate you've taken the time to share your feedback with us. I've reached our Support Team and noticed you have a case with them already and they have provided you the case number. My best recommendation in this case is to reply them back and let them know about this situation, they will be able to provide you more options. 

@Awilder1 and @SunsetRunner, I was also checked that you have recently created cases with our Support Team and have replied recently as well. Out team should be contacting you very soon, so please continue working with them as they will be able to provide you more options for your situation.

Thanks for your patience and understanding, have a great day. 

[MrsTolly]

I need to do this every day. I remove the device, reconnect it, restart the charge 3 and it works...for about 24 hours then I need to do the process again. I am tired of resetting my alarms and not having accurate sleep and heart rates logged...other suggestions?

[rsrqjm]

That’s my routine each day. Shouldn’t have to do this. Unfortunately, no new suggestions.

Get Outlook for iOS

[Awilder1]

I finally had to wipe mine completely clean to factory settings and now it
seems to be working again-I sync about 4x a day or of fear it will
malfunction again. I've only had it 6wks. Frustrating!

[Kaisercat]

Yes people usually fix their syncing problem by clearing data to factory settings. I’m sure you will agree that it is well worth it. Congratulations!

Sent from my iPad

[Awilder1]

Yes but I lost the majority of my data :'( starting over!

[MarcoGFitbit]

Hello @MrsTolly, have a warm welcome to the Fitbit Community. Thanks for taking the time to reply @Awilder1 @Kaisercat and @rsrqjm, I hope you're doing well. 

@Awilder1, I appreciate you have taken the time to let us know that after performing a factory reset your Charge 3 seems to be working fine. Note that a factory reset only deletes the information currently stored by the tracker, not all your data from the Fitbit app as the information already synced gets synced to our servers. 

@MrsTolly, thanks for letting us know you've already tried to troubleshoot this issue, would it be possible for you to reply to me with the following information so we can check this further:

• iPhone model you're using. 
• OS version running on your phone. 
• App version installed (go to Account > Help to get it)

Thanks for your patience and understanding, we'll be waiting for your reply. 

[Qmeou]

I was having a terrible time getting my charge 3 to sync with my phone. I finally read the part about “other Bluetooth devices nearby” and realized that my Ipad is almost always near me, and I had the app and Bluetooth set up on that, too. 

So I uninstalled the Fitbit app on the iPad as I never really used it, and voila; the Fitbit app on the iPhone syncs just fine now each time I try. 

It used to say “looking” for EVER before. Now it works. 

So check to see if you have the app set up on another device near your phone. 

[Kaisercat]

That was my problem also,unlike your fix, I uninstalled C3 from both my iPad and iPhone ‘s BLUETOOTH and this time PAIRED only to iPhone. Occasionally their are times when it doesn’t sync so I have to go to BLUETOOTH and enable C3. It I have to a complete shutdown of iPhone and restart to get it to sync. But it syncs normally 90% of the time. I love my FITBIT C3!

Sent from my iPhone

[Awilder1]

I did attempt to sync from phone and iPad both. I
restarted,reinstalled,rebooted,for two weeks tried everything before
finally deciding I had nothing to lose and wiped all the data. Seems to be
working for now.

[SunsetRunner]

I finally figured out a sequence that seems to work for me. 

1 Go to settings/Bluetooth on my phone

2 remove the charge 3

3 turn off Bluetooth 

4 quit fitbit app and turn off phone

5 connect charge 3 to charger and reset

6 turn on phone

7 turn on Bluetooth 

8 open fitbit app

9 go to account

10 select +add device )even tho there’s already a charge 3 there)

11 it takes minute, but if it works, you get a 4 digit code on your charge 3. Enter it in the fitbit app (you should be prompted for it)

12 it will try to sync and a message asking to pair with Bluetooth comes up. Select “pair”. 

13 mine synced and worked after this, and I didn’t lose any data. Seems cumbersome, but this has worked 2 times for me. 

[MrsTolly]

Factory reset. Lost all my data for it to stop working 2 days later 🤔. When it worked, it was perfect!

[Kaisercat]

All info synced should be in your Fitbit account in the Cloud.

Sent from my iPad

[MrsTolly]

I only have it set up with my phone. I do have several other items connected to my Bluetooth, like my car and speakers. Could this be an issue?

[Kaisercat]

No I don’t think so. You can always delete the other devices on your BLUETOOTH as a way to troubleshoot. Good luck.

Sent from my iPad

[Awilder1]

Yes I understand this. However the tracker refused to sync with the ap. That was the whole problem. So by doing a factory reset I did indeed lose all the data (3 weeks worth) that was on the tracker and could not be synced to ANY device I have no idea. Considering at that time I had only had 2-3 successful weeks synced, this was more than 50% accrued data. (Gift on 12/26 and stopped syncing on 1/8) So yeah like I said data lost.