10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
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SunsetRunner
10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
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The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
01-30-2019 06:57
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01-30-2019 06:57
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This and similar procedures may work but they are only temporary, in my experience so far. My Fitbit 3 simply does not automatically and consistently sync with my iPhone 7. My Fitbit 3 is really an extremely expensive digital watch. It’s shameful this was released for sale with this unresolved problem. I’ve seen numerous reports of similar experiences, so this is not an isolated problem.
01-30-2019 08:55
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01-30-2019 08:55
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Sent from my iPhone

01-30-2019 09:10
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SunsetRunner
01-30-2019 09:10
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Rsqjm
i totally agree. It does not work as advertised. Don’t know if they can come up with a firmware update to fix it, but too many people are having similar experiences. IMO this device is not ready for prime time. I question what kind of beta testing was done. If it was tested at all, this should have been a known problem that delayed the release. I’m doubtful that a replacement will work any better.
01-30-2019 09:12
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01-30-2019 09:12
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Yeah no sorry I have tried everything and Charge 3 won't sync. Not since Jan 18, I have only had a month. I have tried ipad, the phone, restarting, rebooting, I can bt every fitbit in the building but my own. It's steadily losing time, I'm really disgusted. Messed w this stupid thing 2hours last night I am ready to take it back.
01-31-2019 09:07 - edited 02-05-2019 07:30
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01-31-2019 09:07 - edited 02-05-2019 07:30
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Hello @Awilder1, thanks for joining the conversation. It's nice to see you too @SunsetRunner, @Kaisercat and @rsrqjm.
@rsrqjm, I appreciate you've taken the time to share your feedback with us. I've reached our Support Team and noticed you have a case with them already and they have provided you the case number. My best recommendation in this case is to reply them back and let them know about this situation, they will be able to provide you more options.
@Awilder1 and @SunsetRunner, I was also checked that you have recently created cases with our Support Team and have replied recently as well. Out team should be contacting you very soon, so please continue working with them as they will be able to provide you more options for your situation.
Thanks for your patience and understanding, have a great day.

02-03-2019 06:55
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02-03-2019 06:55
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I need to do this every day. I remove the device, reconnect it, restart the charge 3 and it works...for about 24 hours then I need to do the process again. I am tired of resetting my alarms and not having accurate sleep and heart rates logged...other suggestions?

02-03-2019 14:12
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02-03-2019 14:12
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Get Outlook for iOS

02-03-2019 14:36
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02-03-2019 14:36
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seems to be working again-I sync about 4x a day or of fear it will
malfunction again. I've only had it 6wks. Frustrating!
02-04-2019 07:02
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02-04-2019 07:02
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Sent from my iPad

02-04-2019 08:29
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02-04-2019 08:29
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02-05-2019 07:33
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02-05-2019 07:33
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Hello @MrsTolly, have a warm welcome to the Fitbit Community. Thanks for taking the time to reply @Awilder1 @Kaisercat and @rsrqjm, I hope you're doing well.
@Awilder1, I appreciate you have taken the time to let us know that after performing a factory reset your Charge 3 seems to be working fine. Note that a factory reset only deletes the information currently stored by the tracker, not all your data from the Fitbit app as the information already synced gets synced to our servers.
@MrsTolly, thanks for letting us know you've already tried to troubleshoot this issue, would it be possible for you to reply to me with the following information so we can check this further:
- iPhone model you're using.
- OS version running on your phone.
- App version installed (go to Account > Help to get it)
Thanks for your patience and understanding, we'll be waiting for your reply.

02-07-2019 07:01
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02-07-2019 07:01
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I was having a terrible time getting my charge 3 to sync with my phone. I finally read the part about “other Bluetooth devices nearby” and realized that my Ipad is almost always near me, and I had the app and Bluetooth set up on that, too.
So I uninstalled the Fitbit app on the iPad as I never really used it, and voila; the Fitbit app on the iPhone syncs just fine now each time I try.
It used to say “looking” for EVER before. Now it works.
So check to see if you have the app set up on another device near your phone.

02-07-2019 07:15
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02-07-2019 07:15
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Sent from my iPhone

02-07-2019 09:18
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02-07-2019 09:18
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restarted,reinstalled,rebooted,for two weeks tried everything before
finally deciding I had nothing to lose and wiped all the data. Seems to be
working for now.
02-07-2019 13:42
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SunsetRunner
02-07-2019 13:42
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I finally figured out a sequence that seems to work for me.
1 Go to settings/Bluetooth on my phone
2 remove the charge 3
3 turn off Bluetooth
4 quit fitbit app and turn off phone
5 connect charge 3 to charger and reset
6 turn on phone
7 turn on Bluetooth
8 open fitbit app
9 go to account
10 select +add device )even tho there’s already a charge 3 there)
11 it takes minute, but if it works, you get a 4 digit code on your charge 3. Enter it in the fitbit app (you should be prompted for it)
12 it will try to sync and a message asking to pair with Bluetooth comes up. Select “pair”.
13 mine synced and worked after this, and I didn’t lose any data. Seems cumbersome, but this has worked 2 times for me.

02-07-2019 15:26
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02-07-2019 15:26
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Factory reset. Lost all my data for it to stop working 2 days later 🤔. When it worked, it was perfect!

02-07-2019 15:56
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02-07-2019 15:56
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Sent from my iPad

02-07-2019 15:59
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02-07-2019 15:59
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I only have it set up with my phone. I do have several other items connected to my Bluetooth, like my car and speakers. Could this be an issue?

02-07-2019 16:05
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02-07-2019 16:05
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Sent from my iPad

02-08-2019 07:13
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02-08-2019 07:13
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Yes I understand this. However the tracker refused to sync with the ap. That was the whole problem. So by doing a factory reset I did indeed lose all the data (3 weeks worth) that was on the tracker and could not be synced to ANY device I have no idea. Considering at that time I had only had 2-3 successful weeks synced, this was more than 50% accrued data. (Gift on 12/26 and stopped syncing on 1/8) So yeah like I said data lost.

