Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[Annec62]

Just tried factory reset, hopefully it will work, but very frustrating that keep having to mess about with this, and then you get a weekly report stating your activity has gone down- only because of stupid syncing problems !!

[MarcoGFitbit]

Hello @Annec62, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I sincerely apologize for the inconveniences this situation has caused you, now that you have performed a factory reset on your Charge 3, please keep us updated and let us know if you're still experiencing issues with it. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Awilder1]

Marco you aren't listening. This is a flaw with the fitbit, and they are
making no corrective measures. These devices are NOT working as they are
advertised,nor as stated in manual.

[SunsetRunner]

The “accepted” fixes work sporadically at best and then only briefly and without restoring previous days’ data. Extremely frustrating! 

[rsrqjm]

Agreed. For me, with all the resets and manipulations I need to do each day, the best analogy is that I have jump start my car each and every time I want drive it. It doesn’t just start when I turn the key.

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[Annec62]

I am just getting ready to throw this thing away, now it won't pair with my phone, I bought this to replace a cheap fitness tracker after seeing good reviews - I really wish I'd saved my money and bought another cheap one. Please get this issue sorted.

[Awilder1]

That is a great analogy!

UPDATE:

Careful, they keep deleting my posts that express my extreme frustration w the product

UPDATE 2:

Try wiping the fitbit data,restarting fitbit, restarting phone,reinstalling ap, scanning for updates, hooking your phone up to wifi, turning bluetooth on, leaving the fitbit sit directly on top of the phone all night, then it might sync! Easy peasy! Lol

[MarcoGFitbit]

Hello @Awilder1, @SunsetRunner, @rsrqjm and @Annec62, I appreciate your participation in the Forums. 

Thanks for taking the time to rpely and provide our feedback to us. I have forwarded all the information you have provided to our team and for the time being, in case you haven't contacted them, please let me know so determine what we should do next. 

@Awilder1, please note that when a post gets removed, we sent a direct message to the author of the post explaining the causes. Thanks for your understanding. 

Have a great day. 

[Emjc]

Hi, 

I'm having the same problem. Charge 3 hasn't synced since over 24 hours ago despite trying all those methods of restarting fitbit, phone, bluetooth etc etc. 

Very frustrating. Can you help please

[Awilder1]

You will have to go to the settings on the Fitbit and wipe the data then it
might sync

[MarcoGFitbit]

Hello @Emjc, thanks for joining the conversation, it's great to have you on board. It's nice to see you too @Awilder1, I hope you're doing well. 

@Emjc, I appreciate you have already tried some troubleshooting steps in order to solve this issue on your side. As @Awilder1 mentioned, please try to perform a Factory Reset on your Charge 3, then set it up as a new device:

1. Go to the Settings app on your Charge 3.
2. Tap on About > Factory Reset or Clear User Data.
3. Wait for the process to finish and set up your Charge 3 again:
   1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
   2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
   3. Choose your tracker and follow the onscreen instructions to continue
   4. When the app asks you to replace your current tracker, please replace it and continue with the process.
   5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let us know in case you need anything else. 

[Dmcdoug]

This syncing issue happens so much it is very frustrating. To have to keep turning the bluetooth and phone off and restart the Fitbit. 

[Kaisercat]

Should be happening less as time goes on.

Sent from my iPad

[Hdavis383]

I received this fitbit as a Christmas present so it is only a few months old. I have never had any issues with it until I’ve encountered this problem multiple times the last week or so. I have tried all different kinds of resets and turning phone/fitbit app/Bluetooth on and off but I am not convinced. I just tried the official factory reset but I am not convinced it will help. 

[Kayleight]

This is not ideal having to do this everyday! 

[MarcoGFitbit]

Hello @Dmcdoug, @Hdavis383 and @Kayleight, I hope you're doing well, thanks for joining the Fitbit Community. It's nice to see you too @Kaisercat. 

@Dmcdoug, have you tried to perform a factory reset on your Charge 3 already? @Hdavis383, please keep us updated now that you factory reset yours and let us know if anything changes. @Kayleight, have you tried this process every day? If so, let us know so we can check this further. 

Thanks for your continue feedback about this situation, feel free to reply in case you need anything else. 

[Dmcdoug]

Yes I have. It's just frustrating to have to keep doing it.

--
God’s will done in God’s way will never lack God’s supply.


Moderator Edit: Removed Links.

[MarcoGFitbit]

Hello  @Dmcdoug, I hope you're doing well, thanks for coming back.

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Awilder1]

No I agree it's ridiculous to have to do it constantly but seems to be the
only solution

[rsrqjm]

I got into the daily routine of removing/re-adding my Fitbit 3, then Bluetooth off/on, etc. I could usually then get my sleep data from the night before. Now, on top on the syncing problems, my Fitbit is no longer recording the sleep data. I don’t know how to fix it at all. It could be a very useful device, if it actually worked.

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