10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
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SunsetRunner
10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
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The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
02-20-2019 10:52
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02-20-2019 10:52
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have dysrythmia and hoping the sleep data will help my doctors fix this

02-21-2019 06:40
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02-21-2019 06:40
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Hello @Awilder1 and @rsrqjm I hope you're doing well.
I appreciate you have already tried the troubleshooting steps described on this thread when it comes to Sleep Stages. At this moment, I would like to ask you to restart your Charge 3, then clean the back of it before going to bed with a soft, dry piece of cloth and wear it a bit upper on your arm as you normally do, making sure it's well secured but not too tight.
Please give this a try and let us know the outcome.

02-21-2019 12:22
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02-21-2019 12:22
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Sending this junk back to the store, right in time before the 30th day period passed.
It was working fine until I turned off the Bluetooth on my phone.
Then it just didn't connect anymore. In the meantime I've tried everything. Restart. Removed the tracker from the app and tried to resynch but nothing worked. Now it just stays stuck in 'connecting' when I try to pair.
Syncing shouldn't be this hard.
Not worth the 150$ I paid for this :s
02-21-2019 12:48
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02-21-2019 12:48
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about 4x/day because i'm scared it will happen again. It worked for 3
weeks, then not for 3wks now again working for 3 wks so fingers crossed.
They really need to look into this issue, I thought posting the problem
would make them want to fix the issue all together, but the company doesn't
seem too concerned

02-21-2019 14:41
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02-21-2019 14:41
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I don’t have ALL DAY SYNC activated. I sync mine about 4 times a day too. I think that normal.

02-23-2019 20:16
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02-23-2019 20:16
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I don't know what to do anymore i had an alta hr for 3 years and i upgraded it for the charge 3 this year and i am now a full on active personne but every 3 day or so my fitbit wont sinc and i have to restart it every time i dont alway bring my charger with me to do so last week i charge her full and went on a rock climbing trip and i didnt look at my activity level and what she recognize till the next day to realise she didn't sinc the day before ☹ so everything got lost

02-24-2019 08:52
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02-24-2019 08:52
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Sent from my iPad

02-24-2019 09:04
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SunsetRunner
02-24-2019 09:04
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the charge 3. Almost 2 days constantly looking for solutions and Trying.
🤨

02-24-2019 14:50
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02-24-2019 14:50
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Sent from my iPad

02-25-2019 04:16
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02-25-2019 04:16
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After doing everything that MarcoGFitbit suggested my Charge 3 still will not sync to the app. Any other suggestions. I have only owned my Charge 3 for 2 months & worked fin until about 2 weeks ago.

02-25-2019 07:10
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02-25-2019 07:10
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Sent from my iPad

02-25-2019 07:22
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02-25-2019 07:22
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the phone but will find the 3 Alta's of coworkers in the building so I know
it's not my phone or my phone bluetooth. There's something wrong w the
charge 3. They should recall them once they fix the problem but it does not
seem they are interested in looking into this problem It's disappointing.

02-25-2019 07:23
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02-25-2019 07:23
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4x per day or it may/will malfunction again

02-25-2019 08:04
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SunsetRunner
02-25-2019 08:04
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Yes... I had the same problem. And what I didn't notice before.. My clock
was not running on the right time. Almost 15 minutes behind. I couldn't fix
it. One after another new problems came.
My solotion after 3 days looking to resolve the problems was taking a new
one. Now I cross my fingers that with this one I will have no problems.
Annick

02-25-2019
08:08
- last edited on
02-26-2019
11:15
by
MarcoGFitbit
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02-25-2019
08:08
- last edited on
02-26-2019
11:15
by
MarcoGFitbit
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Its a big investment for me as a single mom of 2 teens i am so sad that my new c3 wont work properly i dont think i'll be able to get anoter one that one was my new one 😞
Get Outlook for Android
UPDATE:
Its a big investment for me as a single mom of 2 teens i am so sad that my new c3 wont work properly i dont think i'll be able to get anoter one that one was my new one 😞
UPDATE 2:
My c3 is on always sincing... and i did this twice... nothing changed
UPDATE 3:
Same here but she started acting up a week after i got it at xmast.... 😟

02-25-2019 08:11
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SunsetRunner
02-25-2019 08:11
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Than go back to the store.
If it is just new, they have to send it to fitbit for reparation or give
you a new one. If you have still the bill. It is under garantie.
Annick

02-25-2019 08:13
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02-25-2019 08:13
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Get Outlook for Android

02-25-2019 09:21
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02-25-2019 09:21
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your response!
02-25-2019 09:34
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SunsetRunner
02-25-2019 09:34
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too important to let it go and pay the full price
Annick
02-25-2019 09:44
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02-25-2019 09:44
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to wipe ALL the data and start over, then it started to work but yeah I'm
just waiting for it to act up again.

