10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
02-25-2019 09:45
02-25-2019 09:45
02-26-2019 08:30
02-26-2019 08:30
Hello @Danitaro, @Awilder1, @Kaisercat. @BorealisB. @SunsetRunner, @Lynn1981, I hope you're doing well, it's nice to see you around.
I appreciate your participation in the Forums.
We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I appreciate you have shared your experience with us. I sincerely apologize for the inconveniences this issue has caused you, please remember that we do not expect manufacturing issues to to affect our devices but in order to anticipate that, every Fitbit device comes with a limited product warranty. In case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty. Keep in mind that even if your Fitbit device was a gift, it's still covered by the warranty.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.
02-26-2019 10:01
02-26-2019 10:01
03-04-2019 11:21
03-04-2019 11:21
Hi as you know I originally posted on this forum in December, after returning my charge 3 and get a new one it's synced sporadically. I've not been able to sync my Fitbit since the 26th of February and now it will no longer pair with the app. This has been a really frustrating purchase.
03-04-2019 12:00
03-04-2019 12:00
03-05-2019 07:08
03-05-2019 07:08
Hello @tina101282 and @Barders, I hope you're doing well, thanks for taking the time to reply.
@Barders I appreciate you have come back and reported this situation. Would it be possible for you to let us know the troubleshooting steps you've tried so far? This will be very helpful for us to check this further and determine what we should do next.
@tina101282, you're very welcome, in case you need anything else, please feel free to reply! Have a great day.
03-05-2019 07:36
03-05-2019 07:36
03-06-2019 14:07
03-06-2019 14:07
Pff I hate this.. it's so frustrating. Every now and then it just stops synching and then I have to restore and I lose data.. :s
Pff it's so frustrating I had to stop myself to destroy this piece of junk :s
03-06-2019 14:53
03-06-2019 14:53
Weird..
So I contacted the store where I bought it and I had packed the watch to send it back.
And then I was on my phone and I force quit the app and then suddenly it synced.. :s
I will keep it a bit longer to see if this is a solution to this problem.
Maybe you can try and tell us if force quitting the app helped for anyone..
03-06-2019 16:52
03-06-2019 16:52
03-07-2019 00:16
03-07-2019 00:16
My phone, Android.
03-09-2019 07:11
03-09-2019 07:11
Hello @SunsetRunner, @Danitaro and @Kaisercat, I hope you're doing well.
First of all, I would like to apologize for the delay in the response. @SunsetRunner, I appreciate you have listed the troubleshooting steps from the help site. I really appreciate it.
@Danitaro, thanks for letting us know that after force-quitting the app your Charge 3 has now synced, I'm very glad. In case you need further assistance and as you're using an Android phone, please check our Android Board, as it's possible you will find more detailed information about your specific phone.
Thanks for your patience and understanding. Happy stepping!
03-09-2019 14:12
03-09-2019 14:12
Are Fitbit considering recalling the charge 3? There shouldn't this many problems and this difficult to resolve. I'm sure there are many more people that don't use forums having the same issue we are. My Fitbit has turned into an expensive plastic watch.
03-09-2019 14:23
03-09-2019 14:23
03-09-2019 15:21
03-09-2019 15:21
03-09-2019 15:23
03-09-2019 15:23
03-09-2019 19:21
03-09-2019 19:21
No. No refunds after 45 days.
03-10-2019 14:14
03-10-2019 14:14
Have had a charge 3 for teo months.
It stopped syncing on 8th March and won't sync. Have tried everything on this forum but it just comes up with sync error please try again.
Useless...
Is still under warranty so think I'll find the receipt and take it back
03-10-2019 15:26
03-10-2019 15:26
03-10-2019 15:31
03-10-2019 15:31