Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[Awilder1]

Return it while you can and get something other than the charge 3

[MarcoGFitbit]

Hello @Danitaro, @Awilder1, @Kaisercat. @BorealisB. @SunsetRunner, @Lynn1981, I hope you're doing well, it's nice to see you around. 

I appreciate your participation in the Forums. 

We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I appreciate you have shared your experience with us. I sincerely apologize for the inconveniences this issue has caused you, please remember that we do not expect manufacturing issues to to affect our devices but in order to anticipate that, every Fitbit device comes with a limited product warranty. In case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty. Keep in mind that even if your Fitbit device was a gift, it's still covered by the warranty. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[rsrqjm]

Translation: Fitbit can’t fix the problem, but all the posts on its defects make for great reading. And, by the way if you’ve wasted 45 days from purchase trying to find a real solution, it’s too late to return & you’re stuck with it. We do get to get to keep your money. Have a nice day.

P.S. if you do figure out a real solution, please share, as we’d love to know, ourselves.

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[Barders]

Hi as you know I originally posted on this forum in December, after returning my charge 3 and get a new one it's synced sporadically. I've not been able to sync my Fitbit since the 26th of February and now it will no longer pair with the app. This has been a really frustrating purchase.

[tina101282]

Hello okay thank you will try to sync more often thanks

Sent from my iPhone

[MarcoGFitbit]

Hello @tina101282 and @Barders, I hope you're doing well, thanks for taking the time to reply. 

@Barders I appreciate you have come back and reported this situation. Would it be possible for you to let us know the troubleshooting steps you've tried so far? This will be very helpful for us to check this further and determine what we should do next. 

@tina101282, you're very welcome, in case you need anything else, please feel free to reply! Have a great day. 

[SunsetRunner]

Hello,

I will copie and past the suggestions I got from the fitbit helpdesk :

Here the 1st one :

1. Plug the charging cable into the USB port on your computer or any
UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of
the tracker. The pins on the charging cable must lock securely with the
port.
3. Make sure the button on your tracker is aligned with the button
opening on the charging cable. You’ll know the connection is secure when
the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button for 15 seconds, release the button.


- Now please go to the settings of your phone and find Bluetooth, if you
see the charge 3 on the list of the devices, no matter if says that is
connected or not connected, click on the Charge 3 , in order to remove or
forget the device from the list.

- Open the Fitbit App, log out and log back in.

- Restart your phone.

[Danitaro]

Pff I hate this.. it's so frustrating. Every now and then it just stops synching and then I have to restore and I lose data.. :s

Pff it's so frustrating I had to stop myself to destroy this piece of junk :s

[Danitaro]

Weird..

So I contacted the store where I bought it and I had packed the watch to send it back.

And then I was on my phone and I force quit the app and then suddenly it synced.. :s

I will keep it a bit longer to see if this is a solution to this problem.

Maybe you can try and tell us if force quitting the app helped for anyone..

[Kaisercat]

What device did you force quit on? Hope things are working now.

Sent from my iPad

[Danitaro]

My phone, Android.

[MarcoGFitbit]

Hello @SunsetRunner, @Danitaro and @Kaisercat, I hope you're doing well. 

First of all, I would like to apologize for the delay in the response. @SunsetRunner, I appreciate you have listed the troubleshooting steps from the help site. I really appreciate it. 

@Danitaro, thanks for letting us know that after force-quitting the app your Charge 3 has now synced, I'm very glad. In case you need further assistance and as you're using an Android phone, please check our Android Board, as it's possible you will find more detailed information about your specific phone. 

Thanks for your patience and understanding. Happy stepping! 

[Barders]

Are Fitbit considering recalling the charge 3? There shouldn't this many problems and this difficult to resolve. I'm sure there are many more people that don't use forums having the same issue we are. My Fitbit has turned into an expensive plastic watch. 

[rsrqjm]

I knew I had wasted too much time (> 45 days) trying to get this device work to get a full refund. Someone said it has a year warranty and could be replaced and provided a link to get replacement. I contacted Fitbit about a replacement and at least three different agents kept sending instructions on how to get device to work (same stuff you read in posts that don’t really work). This company is not good. Unusual, since tech companies tend be very customer service oriented.

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[Kaisercat]

I don’t think they are doing a recall. Don’t think there is enough people with problems.

Sent from my iPad

[Kaisercat]

Did you get your refund?

Sent from my iPad

[rsrqjm]

No. No refunds after 45 days. 

[CB278]

Have had a charge 3 for teo months.

It stopped syncing on 8th March and won't sync. Have tried everything on this forum but it just comes up with sync error please try again.

Useless... 

Is still under warranty so think I'll find the receipt and take it back

[Kaisercat]

Good idea

Sent from my iPad

[rsrqjm]

My understanding is that you can only get a full refund if you bought < 45 days ago. Supposedly, there’s a 12 month warranty in which they’ll replace it. I’m working on that right now and they’re not overalls cooprrative. Good luck.

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