10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
05-27-2019 10:43
05-27-2019 10:43
05-27-2019 14:38
05-27-2019 14:38
I have found a pattern to my charge 3 not syncing It sees to happen when I forget to sync just before I go to bed Note to self after brushing teeth sync Failure to do so will result spending the following day angry and frustrated with high blood pressure Defo unhealthy !!!
05-28-2019 07:51
05-28-2019 07:51
05-28-2019 08:47
05-28-2019 08:47
05-28-2019 10:33
05-28-2019 10:33
Hi Nelsonff, happy you are synced with your fit bit now. I have had no problem too since I took it off my iPad, but if course the app is still on my I iPad as it is on my iPhone but I haven’t synced it to it. Good luck.
05-28-2019 10:53 - edited 05-28-2019 10:55
05-28-2019 10:53 - edited 05-28-2019 10:55
Hi @Nelsonff, @Awilder1, @Weeozzy and @Slumber123. It's nice to hear from you again. I'm glad to hear that your Charge 3 devices are now syncing with the Fitbit app correctly.
@Nelsonff, I appreciate you for troubleshooting your device to get it to sync. I see your point of view and thanks for your feedback. While your device should continue syncing, don't hesitate to let me know if anything happens so I can help you with that.
@Awilder1 and @Slumber123 thanks for taking the time to share your thoughts about this situation. After syncing your device, it'll pair with your phone's Bluetooth and you'll need to unpair it to sync it with another mobile device. I appreciate your efforts and we'll continue working on our devices to improve your experience with them.
@Weeozzy, thanks for letting me know about your Charge 3, I'm sorry for the experience you've had with it. If you've not done so, enable the "All day sync", so your device can connect and sync often. Also, make sure there aren't other Bluetooth devices nearby, to prevent you from encountering difficulties to sync.
If you need anything else, let me know!
05-28-2019 11:01
05-28-2019 11:01
05-28-2019 18:22
05-28-2019 18:22
That was the fix for me to. I deactivated both from Bluetooth on iPad and iphone8+. I then paired only to iPhone. Has been working fine ever since, for about 9 months. I’ve given some people on this board the fix. But the tech people from Fitbit don’t seem to understand the fix.
05-30-2019 08:25
05-30-2019 08:25
Awilder, I think if you deactivated FITBIT C3 from your iPad’s BLUETOOTH and then REPAIRED once again, this may fix your ALL DAY SYNC problem. I had the same problem and that was the fix!
05-30-2019 09:24
05-30-2019 09:24
05-30-2019 10:24
05-30-2019 10:24
Awilder, also be sure you are NOT using 2 devices ( iPhone and iPad ) that both have fitbit C3 on BLUETOOTH.
05-30-2019 11:09
05-30-2019 11:09
05-30-2019 17:25
05-30-2019 17:25
Hi @Awilder1 and @Kaisercat. It's great to see you around!
@Kaisercat, thanks for the heads up, as well for stopping by to help our friend! I'm with you as after a sync your Fitbit device will make a unique connection via Bluetooth with that mobile device. You can either sync with one mobile device or unpair it from the Bluetooth settings before trying to sync with a different mobile device.
@Awilder1, I'm glad that the suggestions posted by our friend worked for you. You did a great job!
Hope to see you around!
06-29-2019 12:22
06-29-2019 12:22
I don't want it on my phone. trying to sync with my laptop....not impressed. doesn't work...not sleep record, not recording steps ...completely disappointed.
06-29-2019 17:35
06-29-2019 17:35
Hi Mom, of course it’s not perfect counting steps. But for the amazing price this smart tracker is excellent! My syncs to only 1 device (which is normal). If you want a better smart tracker, pay $500 for an APPLE WATCH. The battery lasts only 12 hours though. GL.
06-30-2019 14:41
06-30-2019 14:41
Hi @momiixii, welcome on board. @Kaisercat, it's nice to see you around.
@momiixii, thanks for letting me know about your device, and I'm sorry that you've had this experience. I'm here to help you. There are some factors that may prevent your device from syncing, such as having multiple Bluetooth devices in the same room or not placing your device within 20 feet. To further investigate, please provide me with the following:
I look forward to your reply.
06-30-2019 17:25
06-30-2019 17:25
I have a brand new charge 3 that I received for my birthday on June 25th.. I have sync daily turned on, but when I log in there is now button to sync now. Even charging with my computer doesn't sync. My laptop has bluetooth but it keeps trying to connect it to my phone which I don't want to do. There is no error message because there is now sync tab.
06-30-2019 19:13
06-30-2019 19:13
Hi Marco,
I followed the steps you posted above as I was having the same issue. Since I bought my Charger 3 tracker 2 weeks ago it only randomly sincs with my phone. Unfortunately not only did it not solve the issue, but also my Blutooth on my phone can no longer find the tracker when I scan for devices. It's becoming more and more frustrating and I sincerely hope to find a solution, otherwise I will have to return it to the store...:(
Thank you in advance,
Andreea
07-01-2019 11:02 - edited 07-01-2019 11:02
07-01-2019 11:02 - edited 07-01-2019 11:02
Hi @momiixii and @AndreeaG. It's nice to see you around.
@momiixii, thanks for getting back with some of the requested details. Let me explain that to sync your Charge 3, you'll need to install a software in your laptop. To install the Fitbit app, please use this link and follow the onscreen instructions. Once it's installed, you can proceed to connect your device.
Please note that it's required to have Windows 10 or Mac running in your laptop to get the Fitbit app working. Also, make sure the Bluetooth in your phone is disabled to avoid any interference.
@AndreeaG, thanks for your efforts while trying the steps suggested before. I'm sorry that you're having this experience, and I'm here to help you. Have you tried reconnecting your Charge 3 to your account? If not, please try the steps shared in my previous post.
Let me know how it goes.
07-08-2019 00:15
07-08-2019 00:15
I have to say I am quite frustrated with the charge 3
long story short I lost my charge 2 which worked like a dream for 2 years walking in the lakes.
my replacement...... charge 3...... now on second model in space of 5 weeks.
i am experiencing the sync issue too.... it is clear there is an issue of conflict withib the software or development process... I am going to try the above a final time of 9 times... perhaps I will be lucky before I return it and opt for one of your competitors models