Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[Awilder1]

I think it can ONLY sync to one device, so remove it from all and then just
add it to one device and keep it there. For some reason if it's on more
than one device it won't sync to any of them

[Weeozzy]

I have found a pattern to my charge 3 not syncing It sees to happen when I forget to sync just before I go to bed Note to self after brushing teeth sync Failure to do so will result spending the following day angry and  frustrated with high blood pressure Defo unhealthy !!!

[Nelsonff]

So far, this seems to have worked. I deleted the app from my iPad, and
yesterday and today, the charge 3 has synced fine with my iPhone.
Hopefully, that will continue. Thanks!

[Awilder1]

Glad it's working! I don't know why the tech ppl don't tell you this; I had
to learn it the hard way and via tips on here. Fingers crossed,mine has
worked relatively well since Feb by keeping it on one device, syncing
regularly,etc

[Slumber123]

Hi Nelsonff, happy you are synced with your fit bit now. I have had no problem too since I took it off my iPad, but if course the app is still on my I iPad as it is on my iPhone but I haven’t synced it to it. Good luck. 

[LizzyFitbit]

Hi @Nelsonff, @Awilder1, @Weeozzy and @Slumber123. It's nice to hear from you again. I'm glad to hear that your Charge 3 devices are now syncing with the Fitbit app correctly. 

@Nelsonff, I appreciate you for troubleshooting your device to get it to sync. I see your point of view and thanks for your feedback. While your device should continue syncing, don't hesitate to let me know if anything happens so I can help you with that.

@Awilder1 and @Slumber123  thanks for taking the time to share your thoughts about this situation. After syncing your device, it'll pair with your phone's Bluetooth and you'll need to unpair it to sync it with another mobile device. I appreciate your efforts and we'll continue working on our devices to improve your experience with them.

@Weeozzy, thanks for letting me know about your Charge 3, I'm sorry for the experience you've had with it. If you've not done so, enable the "All day sync", so your device can connect and sync often. Also, make sure there aren't other Bluetooth devices nearby, to prevent you from encountering difficulties to sync.

If you need anything else, let me know! 

[Awilder1]

I don't know....I have it only on my iPad, I have that set to all day
sync,and every morning I still need to manually sync. I think maybe twice
it has actually done it on it's own. And the iPad is generally close enough
to me to be able to sync, yes I have installed the update.

[Kaisercat]

That was the fix for me to.  I deactivated both from Bluetooth on iPad and iphone8+.  I then paired only to iPhone.  Has been working fine ever since, for about 9 months.  I’ve given some people on this board the fix.  But the tech people from Fitbit don’t seem to understand the fix.

[Kaisercat]

Awilder, I think if you deactivated FITBIT C3 from your iPad’s BLUETOOTH and then REPAIRED once again, this may fix your ALL DAY SYNC problem. I had the same problem and that was the fix!

[Awilder1]

Thanks! I'll try that!

[Kaisercat]

Awilder, also be sure you are NOT using 2 devices ( iPhone and iPad ) that both have fitbit C3 on BLUETOOTH.

[Awilder1]

Yep I learned the early on, and I keep it on the ipad only

[LizzyFitbit]

Hi @Awilder1 and @Kaisercat. It's great to see you around!

@Kaisercat, thanks for the heads up, as well for stopping by to help our friend! I'm with you as after a sync your Fitbit device will make a unique connection via Bluetooth with that mobile device. You can either sync with one mobile device or unpair it from the Bluetooth settings before trying to sync with a different mobile device.

@Awilder1, I'm glad that the suggestions posted by our friend worked for you. You did a great job!

Hope to see you around! 

[momiixii]

I don't want it on my phone. trying to sync with my laptop....not impressed. doesn't work...not sleep record, not recording steps ...completely disappointed.

[Kaisercat]

Hi Mom,  of course it’s not perfect counting steps. But for the amazing price this smart tracker is excellent! My syncs to only 1 device (which is normal).  If you want a better smart tracker, pay $500 for an APPLE WATCH.  The battery lasts only 12 hours though.  GL.  

[LizzyFitbit]

Hi @momiixii, welcome on board. @Kaisercat, it's nice to see you around.

@momiixii, thanks for letting me know about your device, and I'm sorry that you've had this experience. I'm here to help you. There are some factors that may prevent your device from syncing, such as having multiple Bluetooth devices in the same room or not placing your device within 20 feet. To further investigate, please provide me with the following:

• Your computer's operative system and version.
• Does it have Bluetooth connection?
• Do you see an error message on the Fitbit app when trying to sync?
• May I know the model of your Fitbit device?

I look forward to your reply.

[momiixii]

I have a brand new charge 3 that I received for my birthday on June 25th.. I have sync daily turned on, but when I log in there is now button to sync now. Even charging with my computer doesn't sync. My laptop has bluetooth but it keeps trying to connect it to my phone which I don't want to do. There is no error message because there is now sync tab.

[AndreeaG]

Hi Marco,

I followed the steps you posted above as I was having the same issue. Since I bought my Charger 3 tracker 2 weeks ago it only randomly sincs with my phone. Unfortunately not only did it not solve the issue, but also my Blutooth on my phone can no longer find the tracker when I scan for devices. It's becoming more and more frustrating and I sincerely hope to find a solution, otherwise I will have to return it to the store...:(

Thank you in advance,

Andreea

[LizzyFitbit]

Hi @momiixii and @AndreeaG. It's nice to see you around.

@momiixii, thanks for getting back with some of the requested details. Let me explain that to sync your Charge 3, you'll need to install a software in your laptop. To install the Fitbit app, please use this link and follow the onscreen instructions. Once it's installed, you can proceed to connect your device.

Please note that it's required to have Windows 10 or Mac running in your laptop to get the Fitbit app working. Also, make sure the Bluetooth in your phone is disabled to avoid any interference.

@AndreeaG, thanks for your efforts while trying the steps suggested before. I'm sorry that you're having this experience, and I'm here to help you. Have you tried reconnecting your Charge 3 to your account? If not, please try the steps shared in my previous post.

Let me know how it goes.

[CAmos75]

I have to say I am quite frustrated with the charge 3

long story short I lost my charge 2 which worked like a dream for 2 years walking in the lakes.

my replacement...... charge 3...... now on second model in space of 5 weeks.

i am experiencing the sync issue too.... it is clear there is an issue of conflict withib the software or development process... I am going to try the above a final time of 9 times... perhaps I will be lucky before I return it and opt for one of your competitors models