Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[HairyMonkey]

I seem to always be having issues with the Charge 3. I spend my time trying to maintain a functionality and responding to SETUP BLUETOOTH dialog box. Why? So I’ll go through these steps of resetting blah blah and in a few weeks I’ll be searching for a problem again. Why?

[Awilder1]

Do you have it synced to one device only? It won't work if it's synced to
more than one. I would suggest removing from all devices and restarting
Fitbit and syncing to one dedicated device only

[Lbologna3]

Mine is now doing this every week. Went about 4 months with it working
great. Not any longer. Have to go through the process each time again. I
would never promote this one.

Moderator edit: removed personal information

[Muirmart]

I gave up and Fitbit were no help - I bought a Garmin instead which is no problem at all and does everything it says it will do. Life is too short to try to get Fitbit to work.

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[Awilder1]

I had an EXTREMELY rough start with mine, but I have now had it 9mos and it
has been doing fine since I got all the temperamental things figured out in
February. The online techs were some help but also couldn't figure some of
the issues out. After piecing everything together we are working well.

[steve2104]

Synced with none at the moment. Can’t get it to pair with anything.

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[Awilder1]

Restart/reinstall everything. If it has been quite awhile since you did
your last sync you will need to go into your fitbit ap settings and clear
data. If the fitbit gets too clogged w data then it will not sync.

[Kaisercat]

Great Awilder, I had difficulty too in the beginning but finally worked things out.  On one hand you’d think when you buy something like this it should work without a flaw.  But then again something which is doing so much in such a tiny tracker, for so many high tech devices and phones — for them to communicate is quite an advancement for the price we pay for FITBIT C3.  Glad you troubleshooted and got yours working.  I bet you look cool wearing it too!

[Lbologna3]

Mine worked great after they did a system update, was working for quite a
while, now every week I have to go through it all again. Works for about 5
days and quits.

Moderator edit: removed personal information

[Awilder1]

Ha ha I'm old enough that 'cool'c is only in my head! The fitbit should be
more out-of-the-box ready-it's very frustrating and I was ready to pitch it
myself. But we now have come to a mutual understanding. I am an idiot when
it comes to electronics, so if I can eventually figure it out, anyone can.

[rsrqjm]

I disagree. If a company starts selling a product, it should be market ready. Company shouldn’t expect consumer to do troubleshooting work.

If product doesn’t work, any amount paid for it is a waste.

I’m sure there are many technical challenges to overcome - but that’s what good organizations address and resolve before offering a product on the market.

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[Awilder1]

No I totally agree with you. It should be out-of-the-box ready and having
to scramble for the answers is not acceptable. I think the glitches were
even more than anticipated, and the techs were ill-prepared to trouble
shoot all of them. This is my first tracker,but from what i understand, the
others did not have this issue

[Rhodohead]

I have tried everything you suggested and nothing works for my charge 3 (less than one year old). My issues seem to have started after the last Fitbit update. 

[SunsetRunner]

I have tried ALL your suggestions to get the Fitbit charge 3 to sync. Nothing works as after an hour it disconnects & will not reconnect to Bluetooth. I have to “forget this device” from my Fitbit account & then reconnect it, but it does not last. 

Getting very fed up with it. Charge 3 does not live up to the features that it is supposed to deliver. 

[OCDSusie69]

Have tried all the suggestions on here. My question is why should we (the users) have to keep trying all this stuff to get it to work?  I paid quite a bit of money for this product and it worked just fine. Along came the latest updates and from what I have been reading most with a Charge 3 are having a problem synching including me.  Why should we (the customer) go through all this suggested rigmarole? Why has an update been rolled out without being tested? It couldn't have been tested because it would not have been launched if you folks at Fitbit knew this would happen, would it?  To reiterate, surely you should be actually fixing this problem instead of expecting the users, who have paid for a product, to have to try all these things to get their Charge 3 working.  Surely that is your job.

[Kaisercat]

Hi OCDSUSIE,

when you go to BLUETOOTH  under your device, does it say CONNECTED.  If it doesn’t then touch your device and it should connect.  What kind of smartphone are you using?  I have an iPhone 8+.  Also you might want to PAIR all over again.  Start out by going to BLUETOOTH, click on the little circle to the right on your device and then click FORGET THIS DEVICE.  Then PAIR your device once again my opening up the app and going through the process.  Some have told me when they try this their DEVICE is never found.
Although  I  agree this C3 is a bit complicated and would like to know the % of failures the company has with this device.  Although it seems like we are beta testers, I’m sure they have done their testing and assumed the failure rate.  You might want to call them.  Somewhere on this board there is a number to call.  

[Rhodohead]

Thanks for your reply. My C3 does say connected but still doesn’t sync. I’ve tried everything as well as calling the help line but they never answered.

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[Rhodohead]

Are you reply to my customer complaint or to Fitbit? I couldn’t agree more with you.

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[Lbologna3]

An now that my Charge 3 is almost one year old, the band just cracked in
half. I was so much happier with my Charge 2.

Moderator edit: removed personal information

[JoyceW]

The same thing happened to mine.
The first 5 months i owned were frustrating trying to get the thing to sync.  Then it was great for 6 months.  Then the screen went blank.  It was still tracking and I could see my steps in the app but no screen and no notifications.  It was under a year old and I have an extended warranty so it was replaced but they don't give you a strap or charger with replacements.  At the same time my daughter's was acting up... not counting steps, no notifications.  Her's had to be replaced too.  Then, just under a year, the strap snapped in half.  Fortunately,  Amazon has plenty of straps cheap and one day delivery if you have prime.  
I've been wearing fitbits for years and the charge 3 is the first one to give me problems.  

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