Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[520MonroeBay]

Try re-pairing it with your phone.

After days of restarting the fitbit, turning Bluetooth and iPhone on and off the Re-pair worked and syncing is now back automatically.

Sent from my iPhone

[Pbaillie]

Mine used to update automatically, also. Not sure when that stopped.

I went to apps, icon on my phone, and scrolled to PlayStore. Type in Fitbit. It shows you there if it needs to be updated

[Pjd2]

Ready to return my Fitbit. Cannot keep is synced. Have to repair it once or twice a day. Bought it to track bike riding. Only once out of six rides has it worked right, then was pretty good. It is just a pain. 

[Lionfish]

Yupp tried that, in fact I originally suggested that process that FitBit have now taken up but I still get intermittent syncing!

[Lionfish]

I have an iPhone but the same principles apply however mine indicates that the app is definitely updating automatically.

Not sure where to from here?

Some FitBit support would be good rather than all the users trying to find workarounds!

[Lionfish]

I know the feeling, mine is out of warranty but it is my third 3 I just gave up too early!

Surely in this day and age it can't be that hard to keep two devices connected?

My old FitBit HR went forever without a problem until I drowned it and that was at least 6 year old technology!

[zamboon]

Hello Lizzyfit,

As you are the Fitbit moderator, perhaps you can take a few minutes to explain what is going on with the device.  As you will see from the number of frustrated (but loyal customers), the product everyone has bought simply does not work; it does not work in more ways than one but the common problem is that it does not sync to the app for the phone, be it android or iphone OS.  What everyone would like to know is how to fix the problem and if this is not possible, what FITBIT will do about it. 

Please advise.

Thank you.

Moderator Edit: Word choice

[Lionfish]

Zamboon I totally agree with your sentiments about being NOT FIT FOR PURPOSE but even getting a response will be a challenge.

Go for it you have my support and I would bet the support of a lot of others.

I feel for the people on the front line taking the flack and, as I have previously recommended (with no response), is that Executive need to take an interest in this and allocate some resources to solving the problem!

Keep at it!

[zamboon]

Thanks for the support!  I will wait to see what Lizzyfit or anyone from Fitbit  has to say first.

[Lionfish]

I guess that’s the advantage of being a multinational company there is no where for them to be held accountable!

[Bycram]

I tried all of the above suggestions and my charge 3 will not sync with my iPhone.

[Pjd2]

I returned the charge 3 and bought a charge 4. Had no problems 

[Lionfish]

I dont want to put a hex on anything but mine seems to be behaving as well, fingers crossed it holds!

[Lionfish]

That’s sounds like it fits with Fitbit’s marketing strategy- render the old model unusable so you have to buy the new model?

[Pjd2]

Not just Fitbit. 

[Slumber123]

There is always a problem of some sort with fit bit 3 can’t read my time on mine as it has lines through the clock, tried the community help but it didn’t resolve it. Give up now

[zamboon]

Hi All, I am back to report on my replacement Charge 3.  Yep, it has the same problem re syncing but it does sync, eventually.  It keeps "looking for device" and when it does find the device, it take an eternity to sync.  Not sure can be done - it is just a lemon of a product.  By the check out TechRadar; they have done a review of the Charge 3 on 15 July 2020 and gave it the thumbs up!  I have written to them and suggested that they revisit their review after reading this forum.

[Slumber123]

Sent from my iPad

[Slumber123]

Can you return it ? Took mine back yesterday after 13 months, couldn’t read the time because of lines covering the clock face. Tried everything on the forum too had a 2 yr guarantee from John Lewis when I purchased it. So as they don’t do fab 3 any more I received a fb4 easy to set up. So far good.

[Lionfish]

You got a two year warranty - amazing - I had to quote FitBit Australian Consumer Law to get My first 3 replaced after about 4 months as they wanted to claim their 12 week warranty was all you got!