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Charge 3 not syncing

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‎03-13-2020 08:34

‎03-13-2020 08:34

Started two days ago just stopped randomly syncing with my IPhone. Sometimes it will and other times it won’t the red line will go across the top of the app and it will say not syncing. I will try 3 or 4 times no joy try again maybe an hour later and it will work. Any ideas??

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‎03-15-2020 13:07

‎03-15-2020 13:07

Welcome to the Fitbit Community, @looneyno1. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with syncing your Charge 3 with your iPhone. I recommend following our troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

If you're on iOS 13 or higher, I recommend doing the following:


- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned "On"

 

Please keep me posted, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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