Charge 3 syncing issue

[davesadler]

My charge 3 has stopped syncing so many times I can’t even tell you. I’ve read tons of threads about 

update the app - done x5

delete the app reinstall - done x5

delete from Bluetooth - done nth degree

reset Fitbit - done nth degree

do it right order - phone then fitbit

do it right order - Fitbit then phone 

set on all day sync - done 

I mean really were expected to do this stuff over and over and over and over

does anyone have experience with a better device???

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @davesadler.

I appreciate your participation in the Forums and sharing the issue you're experiencing with syncing your Charge 3. I totally understand how you are feeling and appreciate your troubleshooting efforts and feedback. Our team is always working on our products and services, and your comments are always welcome. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[davesadler]

Yes they replaced it........ more later

[LiliyaFitbit]

Hi @davesadler, thank you for your reply.

I am glad to hear that our Support team took care of your case and you were sent a replacement unit. Thank you for posting the update here.

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums.