08-25-2020 16:57 - last edited on 08-26-2020 15:01 by LiliyaFitbit
08-25-2020 16:57 - last edited on 08-26-2020 15:01 by LiliyaFitbit
I have tried all recommended solutions
Moderator edit: subject for clarity
08-26-2020 14:58
08-26-2020 14:58
Welcome to the Fitbit Community, @Mestoner.
I appreciate your participation in the Forums and sharing the trouble you're experiencing with syncing your Charge 3. Thanks for trying to resolve this and I am here to help. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions.
You can confirm the complete troubleshooting instructions at Why won't my Fitbit device sync?
Let me know how it goes, I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-31-2020 09:23
08-31-2020 09:23
08-31-2020 10:33
08-31-2020 10:33
Same here, and it seems like every day I have to force it.
I hate my fitbit for this reason.
Now it won't charge long since new update.
I guess I can choose a replacement or discount off.
08-31-2020 20:54
08-31-2020 20:54
So today is the day I can’t synch at all. Do I call somewhere to discuss a replacement? I am a subject in a university of Pennsylvania research study where they upload my steps at midnight and I won’t get credit for today, frustrating!
09-02-2020 15:08
09-02-2020 15:08
Hi @SunsetRunner, it's nice to see you again in our Community Forums. Thank you for your reply, @Mestoner.
@SunsetRunner I am sorry to hear your device is not syncing and now it won't charge. I understand how you are feeling. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.
@Mestoner I am sorry to hear you continue experiencing difficulties with syncing your device. I understand how frustrating this is for you and appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. Meanwhile, I recommend confirming if your app is updated to the latest version: How do I update the Fitbit app?
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.