Charge 3 syncing trouble

[Mestoner]

I have tried all recommended solutions 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mestoner.

I appreciate your participation in the Forums and sharing the trouble you're experiencing with syncing your Charge 3. Thanks for trying to resolve this and I am here to help. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions. 

You can confirm the complete troubleshooting instructions at Why won't my Fitbit device sync?

Let me know how it goes, I'll be around. 

[Mestoner]

The problem of sporadic synching continues every day. Sometimes the
message is "can't find the device" and sometimes "failure to synch". I do
everything suggested and so far have been able to synch, although it takes
so long that I only do it once a day and suspect that my device is failing
and one of these days it won't work at all. When all else fails, I use the
restart function (holding button on side while fitbit is plugged into
charger). My fitbit is less than one year old and this experience is
turning me off to the brand, the price point is too high for this to happen.

[SunsetRunner]

Same here, and it seems like every day I have to force it. 
I hate my fitbit for this reason. 
Now it won't charge long since new update. 
I guess I can choose a replacement or discount off. 

[Mestoner]

So today is the day I can’t synch at all. Do I call somewhere to discuss a replacement? I am a subject in a university of Pennsylvania research study where they upload my steps at midnight and I won’t get credit for today, frustrating!

[LiliyaFitbit]

Hi @SunsetRunner, it's nice to see you again in our Community Forums. Thank you for your reply, @Mestoner.

@SunsetRunner I am sorry to hear your device is not syncing and now it won't charge. I understand how you are feeling. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@Mestoner I am sorry to hear you continue experiencing difficulties with syncing your device. I understand how frustrating this is for you and appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. Meanwhile, I recommend confirming if your app is updated to the latest version: How do I update the Fitbit app?

Let me know if you have any questions.