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Charge 4 showing incorrect time and won't sync

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‎11-19-2020 07:37 - last edited on ‎11-20-2020 12:53 by

‎11-19-2020 07:37 - last edited on ‎11-20-2020 12:53 by

I've had my charge 4 since Sep 20', everything worked (sync) well until this morning.  The time is off and I cannot get it to sync with my iphone. I've shut down the iphone and the charge 4 is not picking up on bluetooth.  I followed the online directions to shut down the fitbit but I was unable as the fitbit did not reboot.  Any idea what I could do next will be much appreciated.

 

 

Moderator edit: subject for clarity 

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‎11-20-2020 12:52

‎11-20-2020 12:52

Welcome to the Fitbit Community, @DRNFINO.

 

I am sorry to hear your Charge 4 is showing incorrect time and won't sync. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I would like to confirm if you've followed the complete troubleshooting instructions at Why won't my Fitbit device sync?

 

If the time is still incorrect after syncing, please try the additional troubleshooting steps here. 

 

Looking forward to hearing back from you.

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