Charge HR Update Fail

[Spazz54]

Attempt to "update my device" as instructed on app rendered my Charge HR inoperable. Update status bar on device makes it half way through then displays an exclamation point In center of update status bar on device. Bluetooth is on, phone and device are fully charged, wifi is engaged. Bluetooth icon on phone flashes and device is intermittently recognized and connected then not connected. 

[ACG · Accepted solution]

Hey @Spazz54

Mine was like this:

Here is how I got it to complete the download 

https://help.fitbit.com/articles/en_US/Help_article/2047

Go to your Bluetooth settings on your iPhone and find your tracker, tap the (!) exclamation point and select "Forget this device". To pair your tracker's Bluetooth from the Fitbit app do the following:

From your mobile Dashboard tap the Account icon
Tap your tracker's picture on the left side
Tap Notifications; move the slide over till it turns green, then a pop-up message should appear requesting permission to set up your tracker to your iPhone's Bluetooth
Tap Pair when prompted too

Let the download complete, be patience. 

Now do a sync

[Spazz54]

We have a liftoff!  Thanks for your response.

[LeneH]

After duing that, im not get a pop-up to pair and the whats is still having ! In the middel.

[LeneH]

After restartet the watch all i ok

[Dortwegt]

This was the solution for me. Thanks!

[ACG]

@LeneH, @Dortwegt

So nice to hear your up and running. 

Check back in, if you have any other questions. 

[sheltiekid]

Thank you!  My roommate and I both had the same issue!