11-15-2017 15:34
11-15-2017 15:34
Attempt to "update my device" as instructed on app rendered my Charge HR inoperable. Update status bar on device makes it half way through then displays an exclamation point In center of update status bar on device. Bluetooth is on, phone and device are fully charged, wifi is engaged. Bluetooth icon on phone flashes and device is intermittently recognized and connected then not connected.
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11-15-2017 20:56 - edited 11-15-2017 20:58
11-15-2017 20:56 - edited 11-15-2017 20:58
Hey @Spazz54
Mine was like this:
Here is how I got it to complete the download
https://help.fitbit.com/articles/en_US/Help_article/2047
Go to your Bluetooth settings on your iPhone and find your tracker, tap the (!) exclamation point and select "Forget this device". To pair your tracker's Bluetooth from the Fitbit app do the following:
From your mobile Dashboard tap the Account icon
Tap your tracker's picture on the left side
Tap Notifications; move the slide over till it turns green, then a pop-up message should appear requesting permission to set up your tracker to your iPhone's Bluetooth
Tap Pair when prompted too
Let the download complete, be patience.
Now do a sync
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
11-15-2017 20:56 - edited 11-15-2017 20:58
11-15-2017 20:56 - edited 11-15-2017 20:58
Hey @Spazz54
Mine was like this:
Here is how I got it to complete the download
https://help.fitbit.com/articles/en_US/Help_article/2047
Go to your Bluetooth settings on your iPhone and find your tracker, tap the (!) exclamation point and select "Forget this device". To pair your tracker's Bluetooth from the Fitbit app do the following:
From your mobile Dashboard tap the Account icon
Tap your tracker's picture on the left side
Tap Notifications; move the slide over till it turns green, then a pop-up message should appear requesting permission to set up your tracker to your iPhone's Bluetooth
Tap Pair when prompted too
Let the download complete, be patience.
Now do a sync
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
11-16-2017 11:11
11-16-2017 11:11
We have a liftoff! Thanks for your response.
11-17-2017 03:25
11-17-2017 03:25
After duing that, im not get a pop-up to pair and the whats is still having ! In the middel.
11-17-2017 04:26
11-17-2017 04:26
After restartet the watch all i ok
12-21-2017 02:55
12-21-2017 02:55
This was the solution for me. Thanks!
12-21-2017 03:35
12-21-2017 03:35
So nice to hear your up and running.
Check back in, if you have any other questions.
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
04-11-2018 12:41
04-11-2018 12:41
Thank you! My roommate and I both had the same issue!