Charge HR and iPhone App show different data than Dashboard

[bsanford1965]

I've noticed that my charge HR device and Fitbit iPhone app do not show the same step count as my dashboard.  

Right now, both my charge HR and iPhone app show 7,284 steps, but the dashboard only shows 4,213 steps (and yes I have synced it).

Also, every day I get over 5,000 steps, however the next day when I look at the previous day, it shows a much lower step count than was actually earned.

I am in a group step challenge at work, and they obtain the step count from the fitbit dashboard, so my counts are being reported much lower than they actually are. 

[Marie100]

I have the same problem. Did you find a solution? Did anyone ever respond to you?

[JABhongkong]

I have the same problem with heart rate data.  On charge 3 it shows a much higher heart rate.  When I download it lowers all heart rate data by a substantial amount.    This with your incorrect step data shows a fundamental problem with the way the apps software.

[MarcoGFitbit]

Hello @JABhongkong, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment our team is aware of this situation and is working towards a prompt and proper solution for it. Once we have more to share with you about this situation, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, if there's anything else we can do for you in the meantime, please feel free to reply. 

[JABhongkong]

So your print and proper solution is to remove the post?

Sent from my iPhone

[MarcoGFitbit]

Hello @JABhongkong, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and posted your question. Please note that when a post gets removed, we send a private message explaining why it was removed. Additionally, as mentioned earlier, our team is aware of this issue and once we have more information to share about it, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, have a great day.