help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge HR stopped syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-21-2016 20:15

‎01-21-2016 20:15

I got a refurbished Charge HR to replace the Charge HR I had NO PROBLEMS with until the little button fell off that allows me to stop alarms and start/stop my workout timing.. I have an I-phone 6s and my laptop with which the new HR was syncing just fine for about a week. Now it stopped. I checked the help forums and found an entry that said they were having a known problem with the Charge HR syncing and were working on it. Try restarting the monitor or sync using your laoptop/dongle. I restarted it and it seemed to sync again. then a couple of days later it is NOT syncing again. I re-started it this morning, but it is still not syncing. Now I got on my laptop. - not syncing. I don't want to lose my workouts if I can help it. FIRST - how can I get it to sync again? and SECOND, how long will the band itself save data before you have to sync or LOSE data?

Best Answer
4 REPLIES 4

‎01-22-2016 03:18

‎01-22-2016 03:18

Welcome to the Fitbit Community @yeacupsmom! I'd verify if you've followed these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process.Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version and your mobile device the latest version of the Fitbit app for iOs or Android device.

 

Hope this helps. Let me know the outcome.

Best Answer
0 Votes

‎01-22-2016 11:19

‎01-22-2016 11:19

I am having same problem, seems I've gone from not syncing certain data to not syncing at all.. I've tried all the help advice including customer services which none has helped.. As of yesterday my hr is doubling everything and did a sync yesterday too after hours of trying.. Someone has got go be able to help surly.. I have had various issues since day one.. My kids saved there monies to put together for this for my Christmas gift.. I feel that was a lot of hard work on there part for something not working.
Best Answer
0 Votes

‎01-22-2016 11:57

In response to SunsetRunner

‎01-22-2016 11:57

When I restart it says v02. Is that the latest?. Also if I completely reset
it up, won't I lose the data since the last sync? I really like to look at
the stats during my workout and would rather not lose it if it can be
helped. How long does the tracker save data before it MUST be synced or
start losing data? My blue tooth on my 6s IS saying connected to my Charge
HR and I did try another restart on the charge last night.
THANK YOU!
Best Answer
0 Votes

‎01-22-2016 13:10

‎01-22-2016 13:10

Hi yeacupsmom

Isn't it so frustrating, my 6s wount even reconnect to it.. Like you I like to see my progress. Don't know about you but I'm fed up with restarting and getting no where..
Best Answer
0 Votes