Charge HR syncing problems

[Squindles]

I just want to let Fitbit know how disappointed I am with my Charge HR. I've had problems with it since the day I bought it. It's not syncing properly, it hasn't since yesterday at 07:00hrs & my sleep record for last night isn't on my dashboard. I've followed the troubleshooting advice but to no avail & I see the message is still up acknowledging a problem. I love my Fitbit but I'm thinking of calling it quits & purchasing another tracker instead 😩

[Tayls77]

I have similar issues, one time **ahem** is fine and the next it isn't. It shows it hasn't synced, then the dasboard will suddenly show it has? 

[MeylinP]

A warm welcome to our new friends @Squindles @Tayls77! It's great to have you here! Please review our troubleshooting tips here. To check for our latest updates on this issue, please monitor our Community thread.

Hope this helps, let me know how it goes! 

[Mlafferty]

I've done all the troubleshooting technics and my Fitbit still won't sync. It resets on its on. I woke up this morning and it said I had 4500 steps, I hadn't even been out of bed. I sat down around noon and it's showing I have zero steps!

[DerrickS]

@Mlafferty I'd recommend the following troubleshoots:

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Open the Fitbit App to initiate a sync.

This should help, but if you are still experiencing trouble afterwards for some reason, I'd then recommend reaching out to Fitbit Customer Support. They'll do their best to help!