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Charge not syncing with iOS12.

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‎01-27-2019 15:57 - last edited on ‎01-28-2019 06:37 by Moderator Alum

‎01-27-2019 15:57 - last edited on ‎01-28-2019 06:37 by Moderator Alum

I have tried with 2 new Charge 2s to connect to my iPhone X.  On the first one, I called support and they after trying all the "tricks", they concluded that it was a faulty device so I got a second one.  The problem was, it was having the same issue and upon discussing with Support further, they finally admitted that the Charge 2 does not currently work with the new iOS. They told me it was a known problem and that they are looking into it.

 

Charge 2 worked with the old OS and, some old trackers are able to connect to iOS 12.  I wonder why they do not do a roll-back if they cannot fix the issue? 

 

Moderator Edit: Clarified Subject + Format.

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‎01-28-2019 07:00

‎01-28-2019 07:00

Hello @JoeCooooooool, I hope you're doing well, it's great to see you around the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for having tried to troubleshoot this situation. Would it be possible for you to let me know which troubleshooting steps have you tried so far with our Support Team? Have you restarted your Charge 2 and your phone already? This information will be very helpful for us to check this further and determine what we should do next. Please note that some users have reported issues syncing but this is not a widespread issue. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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