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Charge not syncing with my iPhone 5

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‎02-14-2016 16:45 - last edited on ‎02-15-2016 03:15 by Fitbit Moderator

‎02-14-2016 16:45 - last edited on ‎02-15-2016 03:15 by Fitbit Moderator

I just bought a new Charge and it does not sync with my iPhone 5a at all. It is on the newest version, but my phone seems to think it's on version 35. When I tried to download the updates, it's stuck on the loading screen. This is my second Fitbit today that I have got that dosen't work.

 

Moderator edit: updated subject for clarity

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‎02-15-2016 03:18

‎02-15-2016 03:18

Hey hey hey @Ripstickbroncos welcome to our Community! Robot Very HappyIt's great to have you here! Just to make sure I'd like to know if you're unable to update the Fitbit App or the firmware on your Charge tracker? Also, I'd suggest you restart your phone and tracker by following the steps provided at How do I restart my tracker? and then please make sure you follow these exact steps.

 

Let me know how it goes and have a great week! Smiley Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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