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Problems with syncing fitbit

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‎02-14-2016 16:36

‎02-14-2016 16:36

I'm having problems syncing my fitbit please help!
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‎02-15-2016 03:19

‎02-15-2016 03:19

Welcome to the Community @Kelli_brown. If you are having syncing problems, do the following from your iOS Fitbit app, if you already did a step, do it again:

 

  1. Restart your tracker
  2. Check that Bluetooth has been enabled
  3. After your tracker has been restarted, reboot your iOS device and then open the Fitbit app to initiate a sync.
  4. If you're still having trouble, set up your tracker as a new device
  5. Check if your app is up to date.
  6. Attempt a force sync, tap the button next to Sync Now. This will load the latest data from your tracker to the Fitbit app and Fitbit.com Dashboard.

 

I hope this helps, let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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