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ChargeHR has taken a vacation

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‎03-25-2017 05:57

‎03-25-2017 05:57

My Charge HR was working great up to three days ago. When all of the sudden it decided that no matter what I do I'm not going over a mile, even if I'm still walking and its only early morning that I reach that mile.  Also it no longer syncs to my phone.  It just stopped -- no warning or anything. I have not gotten it wet and I have tried to do a reboot on it and it will not even do that. Has anyone else had this problem?

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‎03-25-2017 06:28

‎03-25-2017 06:28

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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