02-10-2017
06:01
- last edited on
02-11-2017
04:13
by
MarcoGFitbit
02-10-2017
06:01
- last edited on
02-11-2017
04:13
by
MarcoGFitbit
Is anyone having problems in the challenges I cheer for people and and the cheers disappear? Not sure how to fix this
Moderator Edit: Clarified Subject.
02-21-2017 12:01
02-21-2017 12:01
I'm having the same problem! Cheers disappear after seconds of sending them in the group chat section of weekly challenges. Very frustrating.
02-21-2017 15:38
02-21-2017 15:38
02-21-2017 16:10
02-21-2017 16:10
Happening here to. Have the latest app update & latest iOS. This has been happening intermittently for some time.
02-21-2017 16:14
02-21-2017 16:14
Is anyone from Fitbit fixing this issue??
02-21-2017 16:19
02-21-2017 16:19
02-21-2017 20:05
02-21-2017 20:05
Yes, this is what it's all about encouraging each other.
02-21-2017 23:12
02-21-2017 23:12
I think it's actually getting worse for me. It used to be the occasional in challenge cheer that didn't work but now it seems like most of them don't work.
02-22-2017 04:19
02-22-2017 04:19
Also happening to me and it's getting worse.
03-01-2017 01:57
03-01-2017 01:57
Yes this is happening to a few of my friends a well
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
03-01-2017 05:10
03-01-2017 05:10
Happening to me too. Always update to latest iPhone 6 and Fitbit updates. What is Fitbit doing?
03-01-2017 07:04
03-01-2017 07:04
03-01-2017 09:41
03-01-2017 09:41
Hello everyone!, I hope you're doing great.
First of all I would like to apologize for the delay in my response. I would also like to thank every single one of you for submitting your input about this situation. I understand having your cheers disappear from Challenges is a very important matter for all of you and our Team is now aware of the issue and is working towards a prompt and proper resolution.
I'm sorry for any inconvenience this situation has caused. I appreciate your patience and our team is looking forward to getting you back on track. If there's anything else I can assist you with, please don't hesitate to reply.
03-02-2017 02:17
03-02-2017 02:17
03-04-2017 21:04
03-04-2017 21:04
Cheers continue to disappear. 😞
This is quite frustrating.
Fitbit - please fix this glitch!
03-09-2017 13:07
03-09-2017 13:07
Same problem here 😳
03-13-2017 10:12
03-13-2017 10:12
I'm getting the same as well and it's also getting worse as time goes on. I am having to apologies to people in challenges I have started for not cheering anyone 🙁
03-14-2017 07:37
03-14-2017 07:37
This happens to me all the time and is incredibly frustrating (i've mostly stopped doing challenges because of it. the point of the challenges is to encourage each other to be more active... if fitbit can't support that very basic function... ) I've also had other fitbit friends tell me they have the same issue so it seems to be quite widespread.
03-14-2017 07:39
03-14-2017 07:39
no, i think you misunderstand the issue... this is within a challenge (like workweek hustle, etc)
03-14-2017 07:44
03-14-2017 07:44
my fitbit app was updated on March 8, 2017 (version 2.33.1 for my iPhone 6 Plus, with iOS 10.2.1)...
I had this problem before the last update and after
03-14-2017 08:40
03-14-2017 08:40
I find I'm not cheering people as much any more in challenges. Seems pointless when hardly any work.