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Connection problems

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‎01-03-2019 13:31

‎01-03-2019 13:31

My Ionic kept losing time so as recommended I removed the device from the app and deleted and reinstalled the app. I then tried to re connect my Ionic but to no avail. I have let the phone die and recharged it but it still won’t reconnect. Any ideas??

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‎01-04-2019 00:58

‎01-04-2019 00:58

I would try restarting the fitbit by:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.
Best Answer

‎01-04-2019 02:44

In response to SteveH

‎01-04-2019 02:44

Hi Steve
I’ve tried this but no joy!!

Thank you

Jonathan

Sent from my iPhone
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