Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Constant syncing issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

For the last few weeks my fitbit (Charge 3) has been having issues syncing to the app on my phone (iPhone XS, everything is up to date), so if I try just entering the app, I will drag down the screen to begin the 'refresh', this is where the issue starts. It will either: Not progress from here, I could be waiting ten-fifteen minutes for it to try to sync (for multiple attempts I will wait it out for five-ish minutes) but gives up saying 'Failed to sync' with a red band. From there, I cancel out of the app and try again, which will almost always never work on second attempt. So, I check the bluetooth connection in my settings, tap it a few times even if it already says 'connected', reopen fitbit app, refresh, fails. Works around the twentieth attempt of this cycle, but feels like it should not be this hard just for it to sync... 

 

I have looked into the forum and tried following the troubleshooting links, but so far, nothing has helped, the only thing that helps is to continue the cycle mentioned above

If anyone has anyways for the syncing failure cycle to stop, please help!

 

Thank you 🙂

Best Answer
0 Votes
3 REPLIES 3

I’m having the same issue with my versa over 2 weeks ago I was advised it was a bug and they are working on it, now I cannot connect my versa to my phone, I have no issues when trying to connect my daughters 

Best Answer

Same issue ... Blaze with iPhone 11 😭

Best Answer
0 Votes

Same issue with my inspire HR ...

Best Answer
0 Votes