Crashes when clicking on Sleep Benchmark

[DavidRP]

On my iPhone 8 Plus yesterday I updated my Fitbit App and since then, when I click on 'Benchmark' under 'Sleep duration', the whole Fitbit App closes down.  App version 4.41 (44135015).

How do I get 'Benchmark' back please?

Moderator Edit: Clarified subject

[DavidRP]

I don't believe so. I believe Fitbit have changed their software as this
only happened when I updated their software on my iPhone. Sadly, Fitbit
don't provide a 'Change of Details Log' relating to the different versions
of their software. The 'Benchmark' was an invaluable detail regarding
'Deep Sleep' and 'REM' to show whether my targets were being met.

[RalphyA]

Me too, same set up as yours. This absolutely coincided with the new app so I’m assuming FB will fix in the next release. Uninstalling and reinstalling the app doesn’t work as many others have commented. Come on FB sort it out and do some better testing next time you bring out a new app version

[Diatoday]

Please, Fitbit folks, fix for iPhones. Thanks. 

[RalphyA]

This doesn’t work 

[LuxeL]

4.41 wasn’t an issue — no problem with checking benchmark or 30 day average until the 4.42 update….and deleting then reinstalling did NOT fix it.

[LuxeL]

I have an iPhone 8 as up to date as I can get.  My Fitbit is 4.42 and I have not migrated to Google yet.  I think it’s the Fitbit update to 4.42 that’s causing all the trouble.

[Norwegienne]

Mine is too. I have tried everything twice..

[RalphyA]

Spot on. It was 100% a bug in the last update. Come on FB own it and fix
it. Learn the lesson from Sonos who didn’t and have lost customer goodwill
as a result.

[Mrsbilko]

Is happening on my Ipad, happened before app updated. I have app on an android phone and works with no issues. Fitbit IOS issue. Fitbit will blame apple and apple will blame fitbit. Awe as customers lose out eitherway

[Diatoday]

Yes, Mrs. Bilko, your experience is similar to mine. Since I had the problem after an IOS update and before a Fitbit update….


__________
Diana Donovan
Burnsville, NC 28714

[marybetheresa]

I’m having the same issue on my iOS and doing all those things that were mentioned is not fixing the problem. Where is the Fitbit iOS forum? Thank you

[marybetheresa]

Same thing is happening with me. 

[marybetheresa]

I’m having the same issue. I did all of this and it still isn’t working. 

[marybetheresa]

Nope, I have premium and this is still happening to me. 

[Vanessa_H]

FWIW this problem has suddenly resolved itself - I've done nothing at all, exactly the same version/iOS as before, it just... started working again.