Custom food units changed - was set up in metric, now only imperial

[jenx]

I set up a custom food called Skim Milk; Dairyland (metric) and put in the nutritional information based on a metric standard serving of 250 mL.  This is important for me, as I weigh my food in grams, and it allows me to report the exact amount of milk I am drinking.

A month ago, my custom food was suddenly changed on me, and the only options when recording were cups, pints, and quarts.  This does not work for me - that is why I made a metric custom food.

I eventually made a second custom food when I could not deal with the imperial units any longer and I happened to switch milk brands.  Skim Milk, Lucerne - Canadian, and again entered the metric serving and nutrition information.  About half an hour ago, the switch to imperial units happened to this new custom food - I had one glass of milk, entered it, decided to have another, and suddenly it said 300 cups instead of 300 ml.

Why is this happening?  How can I stop it?  This is incredibly frustrating.

[RobertoME]

Hi there @jenx, welcome aboard to our Community. I wonder where are you trying to log your food. I replicated the issue with an iPad and when you create custom food it should give you the all the metric options from ml. to pints and fl oz.

My recommendation would be to log out from the app and restart your phone. Once your phone has started again please go back to the app and log in and give it another try.

If the issue persists, would you be so kind in share with me some screenshots of the issue? If you need more help with the screenshots, this other post might be of your help.

Hope this helps and keep me posted how it goes.

[jenx]

Hi @RobertoME,

The issue isn't in creating foods, the issue is that my (created, working properly for months) food suddenly changed.  When initially created, the entries worked properly - like my current (third) incarnation. In this one, I can select my units appropriately.  All of the "milk" entries I show below started like this and worked for weeks.

This photo shows what the "switched" milk entries now look like.  Possibly relevant details: the SKU for this exists in the main database, but doesn't include metric units, which is why I created the "metric" version; I entered most of the nutritional data but Canadian nutritional labels do not contain the exact same fields as the US labels, so my data looks incomplete from a US perspective.

This photo illustrates the ridiculous outcome that occurs after the "ml" option disappears from the menu.  Despite what Fitbit suggests, I have never consumed 198 cups of milk in one sitting - but my last serving of milk before the metric option disappeared with 198 ml.

My speculation is that there is some data-matching algorithim that is trying to catch duplicate entries and incomplete entries that cleans up the data.  If so, it is plausible that both my "Dairyland (metric)" and "Lucerne - Canadian" entries were mapped to an official entry, but the official entries do not provide for metric units.  Having entries mapped and data cleaned up is great, but not if there is any data loss in the process.  It is actually quite annoying, as my most common food is an entry for skim milk that is now completely useless to me, and my custom foods list is clogged with three different skim milk entries.

Thoughts would be appreciated.

(Also - please note that pints and fl oz are imperial units - metric would be ml and litres for liquids.  As an aside, the arbitrary 500 ml limit on entries is also an annoyance, as one would not normally use litres for anything less than 2000 ml, and Fitbit doesn't support decimal units (fractions are not practical on a base 10 system).