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Damaged Fitbit chargeHR coming apart

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‎10-24-2016 12:51

‎10-24-2016 12:51

Can somebody help me as my charge HR is coming apart ? What do I about it ? Can someone please reply back .
Thanks and regards
Tim
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3 REPLIES 3

‎10-24-2016 14:15

‎10-24-2016 14:15

Hi, @Timnish, physical damage to your Fitbit is not something the Community can help with.  In this case you will need to get in touch directly with Fitbit Customer Support (contact.fitbit.com).  If you get in touch via email it is helpful if you provide a photo of the issue with your tracker.

 

Good luck, and let us know how it goes!

Sense, Charge 5, Inspire 2; iOS and Android

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‎10-24-2016 16:53

‎10-24-2016 16:53

Mine is as well and I only have had mine for 6 months.
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‎10-27-2016 08:07

In response to Hblue

‎10-27-2016 08:07

Hi there @Hblue, welcome aboard to our Community. When a tracker is presenting hardware damage, the best option is to contact support as @Julia_G mentioned before.

 

So if you still need help please use the following link: Contact Support. I'm sure they will be happy to help you. Optionally if you need more information check out Returns & Warranty.

 

See you around and hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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