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Dashboard disappeared

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‎05-19-2020 21:41 - last edited on ‎09-16-2020 19:50 by

‎05-19-2020 21:41 - last edited on ‎09-16-2020 19:50 by

It started as my steps turned to calories and all my previous days were gone. I tried to change my main goal and it still remained calories even though steps were check marked. I then deleted the app turned my phone off and the. Reinstalled the app, now my whole dashboard is gone, my challenges, my posts, my friends, my messages. My notifications are still there and my hints/positive tips at the top. Please help I was in the middle of workweek hustles!!! 

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3 REPLIES 3

‎09-24-2020 12:20

‎09-24-2020 12:20

Welcome to the Fitbit Community, @Ktims.

 

I am sorry to hear your dashboard disappeared. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. If you continue experiencing difficulties, I recommend confirming if your device is paired to your Fitbit account by doing the following:

 

  1. Tap the Today tab, and tap your profile picture.
  2. If you don't see any device paired, tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue. 

You can find the steps to add tiles on your Fitbit app dashboard at How do I add, remove, or rearrange tiles on my Fitbit app dashboard?

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎05-31-2021 12:07

In response to LiliyaFitbit

‎05-31-2021 12:07

I’m having the same problem. Tried the recommendations here and on the site. The only choices are calories,goal, track exercise, food, menstruated health(why? Never on there before and at 68 I certainly don’t need it!) mindfulness. I WANT STEPS! I haven’t looked at the app for a week or so, and some gremlin screwed it all up!

Best Answer

‎05-31-2021 17:23

In response to OldMarcy

‎05-31-2021 17:23

Welcome to the Fitbit Community, @OldMarcy.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

 

Additionally, I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device?

 

Have a nice day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer