Dashboard stuck in edit mode

[jsongs20]

I cannot get my dashboard out of edit mode on the app. My only option to view my daily totals appears when I click edit in the top left corner, and I cannot view my weekly totals at all because I'm stuck in edit mode. Every time I try to view any option it gives me a check mark like I am selecting this option to edit. Help!

[HelenaFitbit]

Welcome to the forums @jsongs20! This is an odd situation, are you getting edit mode as soon as you enter the Fitbit App? If you are, please force quit your app and restart your phone. 

Do you have the option at the top left to tap on "Done"? If you see it, please tap on it to see if you get the regular menu back. 

Keep me posted! Let me know if you have any questions 

[jsongs20]

I have tried to tap Done in Edit mode, have closed the app, signed back in, and shut down my phone as well. Nothing has worked so far.

Sent from my iPhone

[DerrickS]

Hi @jsongs20,

For clarification, have you also tried force quitting and reopening the Fitbit App?

You can force quit the Fitbit App by: rapidly double tapping your iOS home button > swipe left until you see a preview of the Fitbit iOS App > swipe up on the preview to force close, and the reopen the app.

Also, what iOS version are you using on your iOS device (ie iOS 8, iOS 9.2.1, etc)?

Keep me posted!

[jsongs20]

I have tried this, it did not work. I am attempting operation with the most current iOS.

Sent from my iPhone

[DerrickS]

@jsongs20 Since restarting your phone, force quitting the App, and logging out of the App all seem to be ineffective for some reason, I'd recommend uninstalling/reinstalling the Fitbit App as a last resort.

This should get you back on track, but let me know either way.

[jsongs20]

This worked. But that problem should be reviewed in the app for sure

Sent from my iPhone

[Babyelizabeth]

How do I get out of edit mode in Fitbit app. I tried remove the app shutdown iPhone 7 and reinstall still same. Please help! Thank you🙏

[Babyelizabeth]

Me too having the same issue 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Babyelizabeth.

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend checking if see the button "Done" on the Today tab and can tap it. You can confirm the steps to edit your Fitbit app dashboard in How do I add, remove, or rearrange tiles on my Fitbit app dashboard? 

Hope this helps. 

[Babyelizabeth]

Hi
Thank you for the prompt reply. I managed to get my icons back on track but how do I get back to normal mode?
Thank you appreciate much
Best regardsBaby 


Sent from Yahoo Mail for iPhone

[LiliyaFitbit]

Thank you for the update, @Babyelizabeth.

I appreciate your efforts and the additional details. The app dashboard should be back to normal after you tap "Done" after editing. If you continue experiencing difficulties, please provide a screenshot, if possible. I will be glad to investigate further. You can follow these steps to attach a screenshot to your next reply: How To: Add An Image To Your Post. 

Looking forward to hearing back from you.