Data seems lost after updating app to 2.85.

[Chris111]

Hi, 

i updated the Fitbit app on my iPhone this morning and it seems to have lost a whole week’s worth of exercise tracking data. Everything else is there, such as steps and heartrate. Just the exercise data hasn’t disappeared. Is this a known issue? I’d really like my data back if possible. 

UPDATE:

Sorry, I meant the exercise data HAS disappeared. Mistype. 

UPDATE 2:

EDIT: NOT solved. Read further comments

UPDATE 3:

Ok so it turns out this is not solved. I just tried to have a look at my friends’ step counts and Lo and behold, my friends have disappeared from the app. So, thinking again I needed to log out and back in. Big mistake. Now I can’t log in at all- some network error (despite everything else internet based on my phone working). Fitbit, what have you done with this update?

Moderator Edit: Clarified Subject + Format.

[ConfusedLibra]

Omg!  Thank you for being another person with insane issues with this update.  My food log won’t let me search.  I deleted the app and it wouldn’t let me log back in.  I kept trying and trying and I was finally able to get back in but the food log still won’t work and now I am scared to log out again.  It has to be the update issue or a network failure.  Not what you want to here I’m sure but misery loves company 😁.  Keep trying to login and one time out of 50 it will work!

[MarcoGFitbit]

Hello @Chris111 and @ConfusedLibra, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience and troubleshooting steps you've tried so far with us. At this moment, if you're still unable to log in to the app, please turn off the WiFi on your phone and log in. After logging in, turn on WiFi again. Now, for the exercise and food information, please go to the online Dashboard: Activity Section and Food Section. Check if the data is showing up here, if it is, that means the app is not updating the information correctly, in which case I would like to suggest you to force-quit the app, then wait for a few minutes and open it again. If you're still not seeing the data in the app, please let us know.

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Diana38]

I have also had big problems since the update yesterday. I can’t get my charge 3 to pair with my iPhone 8 and yes, everything is up to date. I’ve done all the things you can think to do, wifi on/off, Bluetooth on/off, phone on/off, reset Fitbit, delete and add Fitbit to the app again, delete and reinstall the app. I’ve done everything possible to trigger the pairing in many different orders and it just won’t do it! Syncing is also difficult and slow. It fails often and I’m noticing food logged dropping off. This update needs an update quickly!

[S51kup]

I have the same issue today my step count went away.  As I dive into the learn more tabs (under steps) see the iOS app (specifically my ip address) is blocked by fitbit.com.

First thing to try is delete and restore the app, right.  Now I can not log into the iOS fitbit app.

Looks to me like a testing failure, resulting in people being locked out of their accounts. 

Tried the stop wifi and login, but I get the same cannot log into fitbit error "(Networkbit.HTTPError error1)."

[MarcoGFitbit]

Hello @Diana38 and @S51kup, have a warm welcome to the Fitbit Community, thanks for joining the conversation. 

I appreciate your participation in the Forums and for sharing your experience with us. @Diana38, thank for letting us know the troubleshooting steps you've tried so far. At this moment, if you're still having trouble syncing your Charge 3, please try to set it up as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

@S51kup, please note that we had a short outage in the past few days, which was preventing people from syncing or logging in to their accounts. At this moment, I would like to ask you to try to log in again and if you're still getting this error message, please let us know. 

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply. 

[Diana38]

Oh my goodness it worked!!! I went and did the “forget this device” in the Bluetooth settings and then went into the app and instead of selecting add a new device I just went straight into the settings for my charge 3, turned on all day sync and it paired immediately!

Thank you!!!!

[MarcoGFitbit]

Hello @Diana38, I hope you're doing well, thanks for taking the time to reply and let us know your issue has now been resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[S51kup]

Thanks for the update, my fit bit is working as always now.

S51K

[MarcoGFitbit]

Hello @S51kup, I hope you're doing well, thanks for taking the time to reply and let us know your Fitbit device is working correctly now, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!