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Device not working after updating to iOS 12.

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‎12-03-2018 15:28 - last edited on ‎12-04-2018 06:46 by Moderator Alum

‎12-03-2018 15:28 - last edited on ‎12-04-2018 06:46 by Moderator Alum

Since downloading iOS 12 my Apple phone , now inorder to get my Fitbit working I had to uploads my Fitbit again.
Now my ability to monitor my steps and sleep are no longer working.
I have used my Fitbit for several years and now it is useless to me.
No communication from Fitbit customer service . Based on this experience i would not purchase or recommend Fitbit.

 

Moderator Edit: Clarified Subject.



Sent from my iPhone

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‎12-04-2018 06:49

‎12-04-2018 06:49

Hello @Neureuter, I hope you're doing well, it's nice to see you around the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I sincerely apologize for the inconveniences you've experienced so far. Could you please elaborate a bit more about the issues you're experiencing? Additionally, I would like to get some information from you so we can check this issue further:

 

  • iPhone model you're currently using. 
  • Tracker you're currently using. 
  • OS version running on  your phone
  • Tracker version (go to Account > your tracker to get it)
  • App version installed (go to Account > Help to get it)
  • Exact list of troubleshooting steps you've tried so far.

Thanks for your patience and understanding, we'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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